Saif Sayed Email & Phone Number

Results-driven IT professional with 7 years of experience in Major Incident Management and Application Support, ensuring seamless IT operations and minimizing business impact. Proven expertise in managing high-priority incidents, coordinating cross-functional teams, and delivering timely resolutions under pressure. Adept at root cause analysis, proactive problem management, and implementing robust incident-handling procedures to improve system reliability. Strong communicator with a focus on stakeholder management and providing detailed reports to drive continuous improvement. My skills includes Splunk, incident management, change management, Technical helpdesk support, Jenkins, JIRA and other support operations.