Manager, Operations
• Supervising staff to ensure effective and efficient operations• Managing shifts and rosters for staff• Internal auditing to check if staff are following protocols and are up to date with the promotions, regulations and operating processes• Accounting for payroll of staff• Training staff for compliance and procedures• Client management• Following up with clients’ feedback• Management of cash control• Liaising with the Head Office for updates related to promotions, operations, regulations and compliance• Ensuring that operational and service standards are maintained by staff• Other ad hoc duties