● Handling the severe escalations that we're receiving from our customers, representing Amazon management across for Amaon Australia region. ●Handling concession approvals and acting as a team manager when needed.

• Managed customer concerns with the objective of maintaining positive customer relationships with Amazon’s brand, Maintaining a 90%+ Customer satisfaction rate since first working week.• Tasked with “SME” Subject Matter Expert, where I coached and supported a batch of new joiners to make sure they surpass and sustain their targets during their probation period and overcome any obstacles or hard cases that come through their way, also helped running team building activities.• Detected and reported multiple system issues that caused confusion among the associates and negatively impacted the customer experience, helped in gathering samples and reporting the problems to the concerned teams to rectify the issues.

• Helped 35+ offline-dependent and new to-online market businesses in various areas of their businesses, including but not limited to web design, product development, marketing strategy, branding and positioning, logistics and operations in line with MakanE services and products, guiding them to establish their online presence effectively and efficiently that resulted in elevating their sales performance by an average of 25%, and online awareness by up to 60% within the first 2 months of implementation.• Searched, qualified, and prospected over 150+ leads, through cold calling/store visits and follow-ups.• Achieved and maintained 80%+ organizational sales target by recommending and selling MakanE services to 20+ businesses alongside a handful of market leaders that paved the way for more sales (35% more sales in each respective industry).

• Oversaw cash and operations transactions within the branch to ensure adherence to policies and procedures with zero shortage / excess incidents within my service duration.• Managed the head cash responsibilities, from Facilitating big cash transactions by coordinating between different departments and the customers to ensure effective and smooth service delivery, to daily checking cash values and providing good coverage to meet business and treasury needs.• Managed the accounts of 5+ businesses of the most important clients maintaining their accounts, following up on their requests, and making sure to offer new services and products along the line.• Provided hands-on training for a teller and an operations officer, who have been handling their responsibilities with the highest standards.• Maintained a consistent workflow throughout the month regardless of external factors or employee absence by distributing and prioritizing the workload efficiently and effectively among available resources.

• Assisted customers with processing transactions, such as deposits, withdrawals, checks or payments.• helped to resolve complaints, and answer customers' questions.• Packaged cash and rolling coins to be stored in drawers or the bank vault while Keeping a clean, organized work area and a professional appearance.

Provide assistance and problem solving for Small & Medium Businesses on behalf of Etisalat UAE.

• Conducted market research to segment the market and help clearly define the target segments of each of the 7+ Accounts I managed, which helped increase the engagement on online channels by up to 40% organically and 55% for the paid ads.• Brainstormed and developed tailored marketing campaigns that align with each Account’s business goals and profiles to hijack trends and make use of social events to increase brand awareness by 35% and sales by up to 25% compared to historical data.• Implemented marketing tools and analysis tools that helped track campaign's performance and gauge more visibility which led to an increase of 20% in average income from each Account.

Create written content for various media platfroms in both Arabic and English,also create video scripts and manage the overall direction of the content including the art direction.

Co-ordinating and Invigilating the IGCSE exams with the British Council team.

Instruct the means of the simulation tool to students and mentor them throughout their working.

CRM Database Management, and Data Entry

Planning and Executing Online and offline marketing campaigns, managing opening and closing events.

Setting The Main Policy, Managing The punishment and reward systems, Conducting Interviews and preparing Their criteria sheets.Coordinating another committee (The academic Committee) members, help maintaining their Spirit and performance.