Expertise: Sales & Marketing ~ Business Support Service & Revenue Generation ~ Strategy & Planning Organization Functioning ~ Operations Management ~ Delivery Management ~ Risk Mitigation & Management ~ Client & Vendor Management ~ Business Communication ~ Leadership, Training & Mentoring ~ Performance Assessment & AppraisalsKey Hands-on experience include:~ Organizational Management: Supervised administrative, infrastructural, logistical, networking & technical, human resource, training and operational aspects of the organization.~Project Management, Strategies & PlanningManaged all facets of project management from inception to delivery.~ Sales & Marketing: Implemented propositions and ethical sales methods. Increased productivity in terms of quality, quantity, and customer satisfaction. Strategized sales promotions of products, in tune with market trend and demands.~ Revenue Generation: Generated business revenues through new projects and process acquisitions and managed the entire sales team in both Outbound and Inbound processes. Responsible for the first revenue generation after successful process deployment.~ Financial Management: Handled online financial transactions, customer queries and third party transaction processors for payment modes like Credit Card, Banks, PayPal, E-Passport, through voice, chats and emails.~Strategy & Planning:Devised different processes of the department, developed call center metrics and provided strategic overviews of business operations with focus on SLA compliance and employee productivity.~Risk Mitigation & Management: Assessed and minimized organisational risks by restricting fraudulent online activities such as unauthorized use of credit cards and financial information.A dedicated team player with exceptional People management expertise, coupled with excellent communication & inter-personal skills.