Saif El-Din Saeed Email and Phone Number

- Implementing plans to develop a highly engaged online community- Manage day-to-day activities on social media platforms - Writing, updating and maintaining content for websites - Writing reports to senior managers on the performance of marketing campaigns.- Optimizing company pages within each platform to increase the visibility of company’s social content.- Managing online discussions and responding to user comments.- Preparing status reports on social media efforts and success rates.- Working with Website developers and project support teams to understand and implement the targeted user experience, providing feedback on usability.- Validate that website performs to established guidelines.- Work with development team to identify and reproduce defects across all parts of the website.- Participate in technical meetings.- Gathers, analyzes and documents user needs and requirements and develops the requirements into detailed specifications

- Daily monitoring.- Coordinates and facilitates call calibration sessions for call center staff. - Provides feedback to call center team leaders and managers. - Prepares and analyzes internal and external quality reports for management staff review- Investigating in customers’ complains/escalations.- Participating in enhancing teams’ workflow.