Senior Customer Support Executive
CurrentExperienced Customer Support Manager with a proven track record of increasing customer satisfaction by 90% and reducing response times by 40%. I have collaborated with leading brands across diverse industries such as fashion, electronics, beauty, SaaS, and more.Skilled in managing multi-channel support operations through CRMs (Zendesk, Freshdesk, Salesforce, Shopify), I ensure seamless customer experiences that boost brand loyalty. My expertise extends to leading teams, project management, and improving customer retention.With strong problem-solving, communication, and multitasking skills, I thrive in fast-paced environments and enjoy working collaboratively to achieve business goals. I am actively seeking full-time opportunities to help brands enhance their customer support operations and achieve measurable growth.Let’s connect if you’re an e-commerce professional, brand owner, or recruiter seeking to take your customer service to the next level. I'm excited to explore new opportunities and bring value to your team!