Responsible for ensuring that the business has an adaptable, secure, resilient and effective IT infrastructure at all times.o Taking an active role in shaping the current and future direction of the IT department.o Ensuring members of the IT team are all cross trained.o Making sure staff have clear areas of responsibility and lines of ownership.o Defining and meeting service levels for IT operations.o Ensuring that IT contracts and service levels are negotiated in line with all strategic aims and financial constraints.o Manage supplier relationships including cost control and service deliveryo Making sure the company meets all regulatory, legal, audit and agreed internal and external standards for IT.o Implementing new IT systems and strategies.o Promoting the company’s website on social media platforms.o Managing a team of technical staff.o Reviewing IT architecture and infrastructure and identifying areas in need of upgrade.o Communicating regularly with executive management on information technology issues.KEY SKILLS AND COMPETENCIESo Acting as a point of escalation for when things go wrong.o Able to work in a busy and fast paced environment, and also in a reactive business.o Knowledge of different specialisms within IT.o Experience of working in a fast paced and demanding customer service environment.o Able communicate with and motivate a team of technical people.o Technical understanding of current security trends and solutions.o Planning, implementing and monitoring changes in infrastructure configurations.o Installing new servers and configure hardware.o Performing daily backup operations.o Developing best practices and written documentation for all server maintenance issues.Personalo Motivated by a desire to deliver quality, “business fit” solutions.o Keeping overall objectives and strategies in mind, and not being deflected by matters of detail.o Making decisions at the appropriate time.

Responsibilities:•Improve the operational systems, processes and policies in support of organizations mission – specifically, support better management reporting, information flow and management, business process and organizational planning.•Manage and increase the effectiveness and efficiency of Support Services (Protection One CMS (BAS), Protection One Tracker (Guard Patrolling), Customer Services, Call Center 24/7, IT & Telecommunication, Technical ) through improvements to each function as well as coordination & communication between support and business functions.•Play a significant role in long-term planning, including an initiative geared toward operational excellence.•Management of agency budget in coordination with the Executive Director.•Development of individual program budgets•Regular meetings with Executive Director around fiscal planning.Responsibilities by Function & Organizational Effectiveness•IT & Telecommunication (including Call Center 24/7) •Protection One CMS (BAS) •Technical •Protection One Tracker Guard Patrolling •Customer Services•Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.•Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth.Organizational Leadership•Contribute to short and long-term organizational planning and strategy as a member of the management team

•Planning for Information technology, developing general policies and procedures and coordinates the implementation of information technology plans.•Plan and implement future development networking within organization.•To maintain network in order to support the widest possible range of end-user IT applications.•Ensure the efficient operation of computer network.•To be consistent with the security of the network and the organization it serves and will be assisting in the management and development of our central server and network resources.•Coordinate with regional offices for the installation of regional network file server, routers, network software, networks cards, and other Server`s and software related to networking.•To install and administrate network routers and switching devices.•Implement and maintain network security so that business student data, and communications are secure.•Implement and maintain virus protection and backups for the servers to prevent loss of data and damage of hardware and software.•To handle DSL, Firewalls, VPN, and dynamic routing. •Coordinates with regional officers to determine the manner in which information technology can best meet the systems and information needs of management.•Document the network topology in order to quickly access information needed to make purchases and diagnose problems.•Maintain an inventory of all telecommunication equipment according to state law and district board policy.•Advise and train staff on various networking issues.•Any other assignment assigned by HOD.

As a "Network & System Engineer", it is GSM and GPS based Vehicle tracking company operating in Pakistan; •Team Lead System & Networks•Manage and Troubleshooting Mdaemon Server ver.10.0 (E-mail Server)•Manage VMware 4.1 management and administration•Handling virtual server running on HP DL580•Manage ISA server 2004•Proxy server administration to maintain the internet access to the users.•Control the policy to avoid un-required software installation access. •Manage Avaya 350 calls recording Server•Manage AXIS Camera Management •Manage Tele Card Call Center Software & Hardware Application•Administration of Linux server of Tele card•Installation & Management Configuration of WI-FI Routers.•Manage Cyber Net Wireless Radio and Fiber Optic GPON connectivity•Internet connectivity testing with both media of Fiber / Radio •Troubleshooting & Provide Resolution of Avaya Call Center. •Manage Windows 2003 R2 Server and Troubleshooting•Manage Active Directory ,creating O.US and prepare Group Policies for the users•Administration of Primary domain controller / Backup Domain controller•Manage Vehicles Tracking Application TAVL3 client app •Manage Microsoft SQL Server 2005 (Database Purging and Merging) from Microsoft SQL Server Management Studio •Purging of TAVL database and restore the purged data•Backups of all databases / software on tapes•Manage Active Experts NMS application (Network Monitor System)•Manage Solar wind NMS application•Configuring and troubleshooting MacAfee Antivirus 8.5, 8.7i including HIP (host instruction provider) and DLP (data loss protection).•Give the support to users to take backups of Blackberry and configured emails•Managing UPS / Stabilizer’s issues related IT operations•Support Internal Falcon-i Software NR Application, Web Track, Teltonika USB GSM Modem, Teltonika SMS services, CRM Web Application, MacAfee Antivirus server Based.

Trakker (Pvt.) Ltd. as a “System Support Engineer”, it is Pakistan's first GSM and GPS based Vehicle tracking company operating across Pakistan and the Middle East.•Configuring and troubleshooting MacAfee Antivirus 8.5, 8.7i including HIP (host instruction provider) and DLP (data loss protection).Manage & Configure Citrix version3.0 Client and ServerManage Active Directory ,creating O.US and prepare Group Policies for the usersManage Blackberry server and handheldsProvide support in the Data Centre migration and also Disaster RecoveryTroubleshooting & Provide Resolution of Cisco Call Center which is working on VOIP.Look after all connectivity of Branch offices via Radio Links (Wireless Network).Troubleshooting of the connectivity with SMSC (Short Messaging Service Center).Installation & Management of WI-FI Routers.Network installation of Radio Links & optical fiber and support.Configuration of Network printers and Network systems.Installation of Windows and other software through LAN Fileserver.Responsible for Coordinating IT Department and Other Related Department.Solve Hardware & Network problem in end User.Support Patches and ANTIVIRUS Problem for security in clients Systems.Support Internal Trekker Software CTIS Web Server, CTIS Desktop, TAS-SE 3.0,HI PATH 3000 Manager, SQL Server 2005, TRAKKER SQL Builder, TRCM Desktop, Billing Desktop, TAFSEEL PABX Siemens Software, Outlook Exchange, MacAfee Antivirus server Based.

•Supporting 300 PC and 160 Printers in Country Office at Karachi.•Configuration of Network printers and Network systems.•Installation of Windows and other software through LAN.•Installation of Windows and other software through WAN on ISLAMABAD, FAISLABAD, LAHORE etc…•Solve Hardware & Network problem in And User.•Support Patches and ANTIVIRUS Problem for security in clients Systems.•Installation Support through WAN in LAHORE, MULTAN, ISLAMABAD and also in all EXPRESS CENTER at KARACHI.•Create users accounts in ACTIVE DIRECTORY through WAN on other city’s offices.•Create Profile of MICROSOFT OUTLOOK configures MICROSOFT EXCHANGE from Region office in MALAYSIA.

Worked as a IT Administrator and Network Administrator in Digital Library in Dow University of Health Sciences.•Network installation and support.•Responsible for trouble shooting and maintenance of 150 computers, maintain Domain and Group Polices and library Record in Database.•Responsible for Coordinating IT Department and Other Related Department.•Involved in arranging Video Conferencing workshops.•Incharge Digital library and to handle students matters regarding to digital library or IT department.

This organization is importer of IT products and also involved in designing and implementing of various Hardware and Software solution on Intel platform and connectivity solution with Mid-Range systems.

Sales & Services

•Support 150+ PC in whole area.•Software installation through LAN on Client’s Pc.•Creates Users accounts in Active Directory.•Configuration all PCs in DOMAIN.•Hardware support to client in Computer.•Support SWITCH problems in LAN