Develop the technical aspects of our company’s strategy.Research any new technologies that may potentially increase our company’scompetitive advantage.Create a timeline for development and deployment of technology servicesAssist other departments in using technology effectively.Monitor system infrastructure.Ensure system infrastructure is functioning and working efficientlyBuild processes for data protection and quality assuranceMonitor Key Performance Indicators and metricsKeep track of IT budgets in order to update the performance of technologyEnsure the IT budget has no unnecessary expensesReduce the risk of technological breachesProtect sensitive digital informationRespond to feedback from stakeholders and use it to make improvements oradjustments needed to our technologyMake executive decisions regarding our company’s technological needsMake sure regulatory standards are metOversee any changes in system architecture

Confer with end-users, clients, or senior management to define business requirementsfor complex systems and infrastructure development.Where applicable, design, develop, and oversee implementation of end-to-endintegrated systems.Ensure that proposed and existing systems architectures are aligned with organizationalgoals and objectives.Model business and systems processes based on findings through use case scenarios,workflow diagrams, and data models.Develop and execute test plans to check infrastructure and systems technicalperformance. Report on findings and make recommendations for improvement.Develop and manage a systems capacity plan.Develop, document, communicate, and enforce a policy for standardizing systems andsoftware as necessary.Provide guidance to junior members of the teamIdentifies database requirements by analyzing applications, programming, andoperations; evaluating existing systems and designing proposed systems.

Where applicable, design, develop, and oversee implementation of end-to-endintegrated systems.Ensure that proposed and existing systems architectures are aligned with organizationalgoals and objectives.Model business and systems processes based on findings through use case scenarios,workflow diagrams, and data models.Develop and execute test plans to check infrastructure and systems technicalperformance. Report on findings and make recommendations for improvement.Develop and manage a systems capacity plan.

Confer with end-users, clients, or senior management to define business requirementsfor complex systems and infrastructure development.Where applicable, design, develop, and oversee implementation of end-to-endintegrated systems.Ensure that proposed and existing systems architectures are aligned with organizationalgoals and objectives.Model business and systems processes based on findings through use case scenarios,workflow diagrams, and data models.Develop and execute test plans to check infrastructure and systems technicalperformance. Report on findings and make recommendations for improvement.Develop and manage a systems capacity plan.Develop, document, communicate, and enforce a policy for standardizing systems andsoftware as necessary.

Confer with end-users, clients, or senior management to define business requirementsfor complex systems and infrastructure development.Evaluate regularly the efficiency of business procedures according toorganizational objectives and apply improvementsManage procurement processes and coordinate material and resourcesallocationReview financial information and adjust operational budgets to promoteprofitabilityWhere applicable, design, develop, and oversee implementation of end-to-endintegrated systems.Designed full network architecture of ROL Impact HUB project of GIZ running byMiaki, design involves configuring Nginx web server with redundancy, loadbalancer with redundancy and both database and web caching server withredundancy.Design & Developed Database architecture of the VAS system, ROL Impact HUBproject of GIZ, IVR platform, Callcenter, CRM, WAP portal.Ensure that proposed and existing systems architectures are aligned with organizationalgoals and objectives.Model business and systems processes based on findings through use case scenarios,workflow diagrams, and data models.

Manage information technology and computer systems and networkDay to day systems operation and monitoring of SMS platform & Asterisk basedCall center & IVR platform.Planning & Developing asterisk based dynamic IVR service for CustomersPlan, organize, control and evaluate IT data operations,Manage IT staff by recruiting, training and coaching employees, communicatingjob expectations and appraising their performanceDesign, develop, implement and coordinate systems, policies and proceduresEnsure security of data, network access and backup systemsIdentify problematic areas and implement strategic solutions in timeHandle annual budget and ensure cost effectivenessLead a team involved in SMS & Voice operation.Day to day system operation and monitoring of Asterisk based Call center & IVRplatform.Planning & Developing asterisk based dynamic IVR service for Customers includeRobi Branded service like 3131 Kothabarta, Robi 21282 Personalized Horoscope,Robi 21272 Islamic Totthyosheba, Robi 9090 Golpo Bola, Robi 3636 Nishi Radio,Robi 789 Health Line, Robi 27676 Krishi Barta Missed Call & Auto Callback servicefor Proshar & mPower.Day to day system operation and monitoring of SMS platform.Ensure 99.99% network up time as System & Network administrator.Making escalation/report for the management.Vendor management in case of emergency and regular support issues.

Documents and demonstrates solutions by developing documentation,flowcharts, layouts, diagrams, charts, code comments and clear code.Prepares and installs solutions by determining and designing systemspecifications, standards, and programming.Improves operations by conducting systems analysis; recommending changes inpolicies and procedures.

Determines operational feasibility by evaluating analysis, problem definition,requirements, solution development, and proposed solutions.Provides information by collecting, analyzing, and summarizing development andservice issues.Develops software solutions by studying information needs; conferring withusers; studying systems flow, data usage, and work processes; investigatingproblem areas; following the SDLC(software development lifecycle).

Identifies operational problems by observing and studying system functioningand performance results; investigating complaints and suggestions; interviewingprocess supervisors and operators; completing troubleshooting procedures.Identifies operational priorities by assessing operational objectives; determiningproject objectives, such as, efficiency, cost savings, energy conservation,operator convenience, safety, environmental quality; estimating relevance, time,and costs.Maintains safe and healthy work environment by following and enforcingstandards and procedures; complying with legal regulations.

Installing and configuring computer systems.Diagnosing and solving hardware/software faults.Logging customer/employee queries.Support Office LAN/WiFi, Email.IT equipment procurement,