- Responsible for the oversight off All Critical Incident and Major IT system.- Operational 24x7 Incident central command to ensure proper handling of Incident occur in IT Service Management.- Work cross-functionally within Prudential (in country and regional teams) and drive positive relationships between teams and departments.- Coordination with respective unit, Partner, and 3rd party vendor for RCA Construction- Provide all necessary report and update of Incident and Problem… Show more - Responsible for the oversight off All Critical Incident and Major IT system.- Operational 24x7 Incident central command to ensure proper handling of Incident occur in IT Service Management.- Work cross-functionally within Prudential (in country and regional teams) and drive positive relationships between teams and departments.- Coordination with respective unit, Partner, and 3rd party vendor for RCA Construction- Provide all necessary report and update of Incident and Problem for metric measurement and process compliance with continues improvement to C – Level. Show less

• Capture PC Information• Join Domain• Backup (User Profile, Email, & Data Base)• Install Operation System• Change Hostname• Setting ( DHCP, Application )• Setting ( Login New Profile, Login & Change Password, Restore user Profile, Created new email, Setting Email Lotus Notes).• Installation and troubleshooting of windows 7 Enterprise• Installing and setting Antivirus, remove virus for PC client • Join Domain for client desktop and setting internet protocol… Show more • Capture PC Information• Join Domain• Backup (User Profile, Email, & Data Base)• Install Operation System• Change Hostname• Setting ( DHCP, Application )• Setting ( Login New Profile, Login & Change Password, Restore user Profile, Created new email, Setting Email Lotus Notes).• Installation and troubleshooting of windows 7 Enterprise• Installing and setting Antivirus, remove virus for PC client • Join Domain for client desktop and setting internet protocol ( TCP/IP ), Setting IP DNS and Wins, Setting proxy for internet configuration Router.• Troubleshooting software and hardware.• Setting print and internet connection for PC client• Support & Maintenance Project Site Office & Agency.• Receive every service call that come via phone, voice mail, fax and email.• Input IT as detail as IT could to heat Application/ web helpdesk support base on procedure• Make sure every service call describe with the detail and useful information.• Give instant resolution if possible to help user instantly, using heat solution Database that has been inputted by support Desk.• Follow us the supporting unit for open service call ticket.• Verity duplicate data in database system.• Backup IT DSO Area Jabodetabek Support and install hardware and software for user area Jabodetabek.• Support and install hardware and software for user area Jakarta.• Desktop Management.• Installation Application ESPT• Installation Aplikasi Life Asia (As400)• Installation Zahir• Installation Sun System• Installation Vision• Installation VPN RSA F5• Installation and setting O365• Installation an setting Ms. Teams• Installation AirWatch and Blackberry Good Work• Lead and influence the quality delivery of customer contact services. Directly impact customers' experience and provide excellent measurable value and service. Show less