Saiful Hoque Email & Phone Number

London, England, Gb

• My major responsibilities of this role was to support acquisition of new customers and to maintain a healthy relationship with new and existing clients.• Assisting with complaints and dissatisfaction and successfully retaining customers by building rapport and understand their issues to better support customers. This also includes empathising, acknowledging mistakes and taking control of the situation ensuring customer satisfaction.• Consulting with new and existing clients and understanding if their needs are being met with the service and delivery of our products.• I would also ensure I would surpass my monthly sales targets by keeping proactive during downtime periods and conducting outbound calls to clients for any potential upsell opportunities.

Delivering consistent high-end customer service through welcoming and comforting customers• Providing product demonstrations and explanations as well as cross selling at every opportunity• Keeping up to date with company communications and promotions ensuring that the customers always get the best deals• Consistently achieving above monthly KPI’s and targets• Sharing expertise and knowledge with colleagues and improving store KPI’s• Ensured all sales procedures and conducts are in line with EE code of conduct