Saiful Islam Email & Phone Number

Doha, Qatar

•Assisting in preparing reports.•In-charge in preparing the weekly roster of my team.•Assisting in updating Bayan in the absence of my Manager•Preparing Management Reports to be sent to General Manager on a daily basis.•To set as Acting Night Manager during the night shift. •To set as Night auditor and closing all transactions of all departments.•Responsible for the operations of the hotel during the night shift.•Cross-checking the Registration Cards of my team.•Training new staff regards to Hotel and Front Office operations.•Closing the Micros transaction for all the Departments.•Closing the whole day transaction by using the OPERA PMS 5.0 system.•Monitoring the guest's high balance.•Supervises Reception, Concierge, and/or Bell Staff, when applicable.•Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.•Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag.•Provides services that are above and beyond for customer satisfaction and retention.

Doha, Qatar

•Supervise and oversee all the duties performed by my team.•Ensure that all team members complete their tasks before leaving.•Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure quality operation.•Allocate rooms to expected arrivals after checking the guest preferences and special requests.•Act as Night in-charge in night absence of the Assistant Night Manager.•Cross-checking the Registration Card, posting, and payment transactions of my team members.•Maintain and monitor proper front office operational supplies.•Maintain hygiene and organization of the Front desk.

Doha

•Processing check-ins and explaining key facilities, outlets, and amenities in the hotel.•Helping guests with special requests like wake-up calls and taxi bookings etc.•Providing information about local attractions, transport, etc.•Creating final bills at check-outs and processing payments. •Respond to client complaints in a timely and professional manner.•Manage online and phone reservations while the reservation is unable to respond.•Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.•Maximize sales revenues through up-selling and marketing programs.•Completing the night auditing procedures with accuracy and attention to detail.

Doha, Qatar

•Register new guests, record information, and input data into the internal system and managed incoming phone calls, recorded guest requests, and fulfilled guest needs.•Assisted guests with reservations including confirmation of booking, and room readiness, and offered marketing promotions.•Facilitated checkout for guests, and relayed information on checkouts to the cleaning department.•Maintained financial records of weekly cash float and expenditure reports.•Completing the night auditing procedures with accuracy and attention to detail. Maximize sales revenues through up-selling and marketing programs.

Doha, Qatar

•Answering customers' queries on emails/ calls and updating information in the software accordingly.•Suggesting customers about the package plans and hotel services.•Making new reservations, modifications, and cancellations in the reservation system on guest’s request as per hotel policy.•Adjusting reservation dates as requested and making alternate arrangements.•Collecting all the advance payments for advance purchases, booking, or marking credit card if it is invalid.•Ensuring all the no-show payments and cancellation fees after the night run.Managing inventory smartly and efficiently to maximize sales.•Keeping up to date on all hotel products, services, pricing & promotional offer.

Doha, Qatar

•Prepare, calculate and verify invoices and timesheets for workers and site staff.•Worked with MS Excel Worksheet and computer specialist for office work.•Operated the Reception work of the company.

Higher Secondary Certificate (H.S.C), Business/Commerce, General, B

Secondary School Certificate (S.S.C), B