>Conducted monthly bank reconciliations, enhancing financial reliability and reducing discrepancies.>Managed client financial records, improving transaction categorization and streamlining tax reporting.>Utilized QuickBooks and Xero to enhance efficiency and generate detailed reports for decision-making.>Provided expert bookkeeping, payroll, and VAT services, boosting client satisfaction and acquisition.>Collaborated to optimize tax filing processes and improve operational efficiency.>Developed strong client relationships, increasing retention and driving business growth.>Introduced a feedback system to enhance service delivery.>Monitored key performance indicators to improve efficiency and client retention.

> KPI Management: Improved sales, reduced shrinkage, and optimized labor.> Customer Service: Provided efficient service and resolved customer issues.> Store Operations: Managed inventory, cash handling, and store upkeep.> Sales & Merchandising: Organized displays and promoted products.

> Conducting bank reconciliations to ensure accuracy between company records and bank statements, identifying and rectifying any discrepancies promptly.>Handling customer compliance matters, ensuring adherence to tax laws, regulations, and filing requirements, and providing guidance to clients on tax-related inquiries.>Maintaining detailed records of expenses and income for clients, accurately documenting financial transactions, and categorizing them appropriately for tax reporting purposes.>Proficiently utilizing accounting software such as QuickBooks and Zero to manage financial data, generate reports, and facilitate efficient financial operations.>Collaborating with colleagues to create and maintain project files, organizing documentation, correspondence, and financial records to support client engagements and tax filings.

>Led a team of 50, enhancing productivity and driving revenue growth.>Oversaw operations to reduce waste and costs while improving profitability.>Maintained high compliance in quality control and addressed customer complaints.>Utilized technology to boost production efficiency and fostered a culture of continuous improvement.>Developed a strategic vision, aligning initiatives with long-term goals and identifying market trends.