Saiful Islam Email & Phone Number

• Served over 30,000 customers with technical queries & live chat about in-house & third-party products, especially regarding WordPress & Website development, Management, Security, Performance, etc• Escalating the tickets when needed to tier 2 support• Collaborating closely with the Accounts team to resolve billing issues• Managing Customer Support Team• Troubleshooting, investigating, and creating detailed bug reports• Crafting and editing helpful support documentation• Opening new feature requests and reporting bugs on GitHub• Secured a 90% satisfaction rate• R & D of competitive product• Helped the company achieve 300+ positive feedback over multiple review platforms❖ Tools: HelpScout, Crisp, Slack, Github, Trello, ClickUp, Asana, Jira, Hubstaff.❖ Experience: Technical Support: Customer Support: Customer Success.

Dhaka, Bangladesh

• Providing support tickets via HelpScout and live chat through Crisp for both our free and paid products• Troubleshooting, investigating, and creating detailed bug reports• Take ownership of technical issues and work with the development team to resolve more advanced issues when necessary• Crafting and editing helpful support documentation• Opening new feature requests and reporting bugs on GitHub• Help teammates improving their skills• Secured a 90% satisfaction rate• R & D of competitive product

• Successfully completed innumerable freelance projects and contracts involving the development of different types of websites, etc.• My work involves website design, theme development, theme customization, WordPress bug/error fixing, and creating complete websites using the Elementor page builder.• I enjoy working on intricate projects. The challenges of turning ideas into valuable products are thrilling.• 100% Client Satisfaction.

• Secured a 100% order completion rate, level winner seller, which was the highest and most prestigious rank in the freelance platform during this period.• Successfully completed innumerable freelance projects and contracts involving the development of different types of websites, etc.• My work involves website design, theme development, theme customization, WordPress bug/error fixing, and creating complete websites using the Elementor page builder.• I enjoy working on intricate projects. The challenges of turning ideas into valuable products are thrilling.• 100% Client Satisfaction.

• Successfully diagnosed and resolved over 1,000 complex customer technical issues, employing a deep understanding of WordPress, HTML, CSS, PHP, and JavaScript, thus achieving a 90% customer satisfaction rate.