Technical Support Specialist
Current📧📞💻 Customer Service: Provide comprehensive customer support via email, phone, and remote control software.🎓📚👨🏫 Product Training: Deliver in-depth product training to company staff, including sales and engineering teams, as well as customers.📅🚗🎤 Event and Visit Support: Assist in trade-shows, road-shows, and customer visits to enhance product visibility and customer engagement.📝🔍📂 Product Information Management: Create and update detailed product specifications and related information to ensure accuracy and relevance.📹🖥️✍️ Tutorial Development: Develop and maintain product tutorials to facilitate user understanding and utilization.🏢🛠️👨💼 Local Office Assistance: Provide on-site support at the company's local office to ensure smooth operations and immediate assistance.💻🔧🔒 IT Support and Maintenance: Offer IT support and software maintenance services to ensure optimal functionality and security.