Saiful Islam Email & Phone Number

Coimbatore, Tn, In

Coimbatore, Tamil Nadu, India

• All responsibilities associated with L1 and L2 representatives.• Resolve escalated issues from L1 and L2 representatives.

Coimbatore, Tamil Nadu, India

Step-In delivery:• conduct training activities including lectures, and Q&A sessions (e.g. online sessions, live sessions);• maintain the area and supplies for the training delivery in cooperation with other departments;• evaluate and report trainees' progress within the training course in terms of knowledge, attitude, hard, and soft skills;• inspire, encourage and motivate trainees on a daily basis.Step-In program development:• manage, develop, and update the Training and Upgrade courses (Curio courses, plan, content);• ensure compliance of training and upgrade activities with corporate standards and procedures;• participate in preparation, development, delivery, evaluation and improvement of training activities beyond own scope (e.g presentations, tests, workshops, lectures etc);• work on adjustment of training activities and approaches including own ones to the cultural peculiarities and locations requirements;• contribute to the development of departmental processes and supporting documentation;Provide Feedback on:• the efficiency and effectiveness of corporate procedures and policies, their implementation and improvement;• trainees and/or employees participating in training to their managers;• training process within a particular group;• methods and approaches used in the current training process in general.General:• maintain the own level of SME and corporate knowledge through following the corporate updates and self-development;• exemplify professional attitude towards the company, both in terms of job description conformity, loyalty and respectful and assistance-focused attitude towards both external and internal clients.

Coimbatore, Tamil Nadu, India

• All responsibilities associated with L1.• Resolve the escalated issues from Domain L1 representatives.• Assistance related to gTLDs, ccTLDs and Handshake Domains.• Billing actions (Registering, Renewing, Restoring, and providing discounts) associated with the Domain's department.• Provide L1 solutions associated with FastVPN.• Provide assistance to Google Workspace, EasyWP, Weebly, Strikingly, etc.• Assistance related to Dynamic DNS, DNSSEC, Namecheap API, etc.• Check whether there are any bugs in the system and escalate to the internal teams via Jira Tool.

Coimbatore, Tamil Nadu, India

• Taking ownership of customer issues reported and seeing problems through to resolution• Researching, diagnosing, troubleshooting, and identifying solutions to resolve domain-related issues• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Diagnose and troubleshoot technical issues, including account setup and network configuration• Ask customers targeted questions to quickly understand the root of the problem• Talk clients through a series of actions, either via email or chat, until they’ve solved a technical issue• Properly escalate unresolved issues to appropriate internal teams (e.g. TechOPS, L2 and L3 representatives, etc)• Provide prompt and accurate feedback to customers• Refer to internal database or external resources to provide accurate tech solutions• Ensure all issues are properly logged• Prioritize and manage several open issues at one time• Follow up with clients to ensure their domain-related issues are fully functional after troubleshooting• Maintain jovial relationships with clients• Resolve issues associated with Domain DNS, Host records, Namecheap account-related issues, and Pre-sales questions associated with Domain, Hosting, SSL, Apps, and Private Email.

Chennai, Tamil Nadu, India

1. Single point contact for the client and the senior management for a specific shift2. Interact with clients frequently and maintain an excellent relationship with them3. Oversee and coordinate client escalated operational issues4. Manage and oversee effective dissemination of client information to operations teams5. Ensure that the instruction from the client are disseminated across the shift6. Responsible for quality and timely completion of all ads for the assigned accounts7. Ensure that the instruction or feedback received from the client is disseminated8. Ensure compliance across processes9. Ensure that the feedback from client and revision analysis are disseminated to the team members and tracked for improvements10. Timely flagging of issues to management

Bachelor Of Business Administration - Bba, Business Administration And Management, General

High School Diploma, Computer Engineering, 12Th