Saiful Islam Email & Phone Number

Coimbatore, TN, IN

Coimbatore, Tamil Nadu, India

• All responsibilities associated with L1 and L2 representatives.
• Resolve escalated issues from L1 and L2 representatives.

Coimbatore, Tamil Nadu, India

• Step-In delivery:
• conduct training activities including lectures, and Q&A sessions (e.g. online sessions, live sessions);
• maintain the area and supplies for the training delivery in cooperation with other departments;
• evaluate and report trainees' progress within the training course in terms of knowledge, attitude, hard, and soft skills;
• inspire, encourage and motivate trainees on a daily basis.Step-In program development:
• manage, develop, and update the Training and Upgrade courses (Curio courses, plan, content);

Coimbatore, Tamil Nadu, India

• All responsibilities associated with L1.
• Resolve the escalated issues from Domain L1 representatives.
• Assistance related to gTLDs, ccTLDs and Handshake Domains.
• Billing actions (Registering, Renewing, Restoring, and providing discounts) associated with the Domain's department.
• Provide L1 solutions associated with FastVPN.
• Provide assistance to Google Workspace, EasyWP, Weebly, Strikingly, etc.

Coimbatore, Tamil Nadu, India

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve domain-related issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via email or chat, until they’ve solved a technical issue

Chennai, Tamil Nadu, India

1. Single point contact for the client and the senior management for a specific shift2. Interact with clients frequently and maintain an excellent relationship with them3. Oversee and coordinate client escalated operational issues4. Manage and oversee effective dissemination of client information to operations teams5. Ensure that the instruction from the.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

High School Diploma, Computer Engineering, 12Th