Empowering marginalized communities with technology and easy access to finance by rolling out countries first ever Islamic and Digital only MFISBK Foundation is World’s 1st Digital and Shariah only licensed Micro Finance Institute (MFI) with lowest investment rate.The Foundation has established 64 “Tech Hubs” which are live in the 64 districts of Bangladesh. These Tech Hubs provide employability, entrepreneurship, and technology skills training to underprivileged Bangladeshi… Show more Empowering marginalized communities with technology and easy access to finance by rolling out countries first ever Islamic and Digital only MFISBK Foundation is World’s 1st Digital and Shariah only licensed Micro Finance Institute (MFI) with lowest investment rate.The Foundation has established 64 “Tech Hubs” which are live in the 64 districts of Bangladesh. These Tech Hubs provide employability, entrepreneurship, and technology skills training to underprivileged Bangladeshi women and youth around the country. Show less

-New product, business & strategic partnership development in digital banking space (Agent banking, voice & chatbot banking, digital on-boarding, digital lending/savings and so on)-Develop and design product innovations in existing as well as potential digital services of Bank (products/payment/service/channel space)-Work on building strategic partnerships with large DFS providers to get access to massive untapped customer base for offering banking services through digital… Show more -New product, business & strategic partnership development in digital banking space (Agent banking, voice & chatbot banking, digital on-boarding, digital lending/savings and so on)-Develop and design product innovations in existing as well as potential digital services of Bank (products/payment/service/channel space)-Work on building strategic partnerships with large DFS providers to get access to massive untapped customer base for offering banking services through digital mean-Analyze, study, benchmark local and global competitive banks/financial institutions and bring new ideas -Coordinate with internal & external stakeholders in terms of developing/gathering requirements time to time and closely work with IT/Tech solution team/vendor to manage/follow-up product roadmaps and project plans Show less

-New business development for Dmoney digital financial and non financial services in B2B space -Develop and design solution for B2B partners in order to commercialize new products/payment space-Onboard/Manage partners (Banks/Telcos/NBFIs/BPO/Switch operators/Others) for Dmoney white label solutions and connectivity -Gather market intelligence, analyze and feasibility study of current as well as potential new business to be commercialized-Play as a contact point in local and… Show more -New business development for Dmoney digital financial and non financial services in B2B space -Develop and design solution for B2B partners in order to commercialize new products/payment space-Onboard/Manage partners (Banks/Telcos/NBFIs/BPO/Switch operators/Others) for Dmoney white label solutions and connectivity -Gather market intelligence, analyze and feasibility study of current as well as potential new business to be commercialized-Play as a contact point in local and international synergy and alliance opportunities/initiatives related to new business -PnL for Dmoney B2B business Show less

•Define product vision, roadmap and growth opportunities•Analyze, study, benchmark local and global competitive players and bring new ideas •Identify customer needs/service gaps and illustrate product ideas/designs by translating concepts, sketching process flows/user experience and user stories•Analyze and lead the planning and prioritization of feature request by end users/stakeholders•Prepare Business Requirement Document (BRD) and Software Requirement Specification (SRS) and… Show more •Define product vision, roadmap and growth opportunities•Analyze, study, benchmark local and global competitive players and bring new ideas •Identify customer needs/service gaps and illustrate product ideas/designs by translating concepts, sketching process flows/user experience and user stories•Analyze and lead the planning and prioritization of feature request by end users/stakeholders•Prepare Business Requirement Document (BRD) and Software Requirement Specification (SRS) and closely work with Engineering team to manage/follow-up product roadmaps and project plans•Closely work with sales team to develop product sales strategy, pricing strategy, channel strategy, campaign and go-to-market plan •Maintain product life cycle and product PnL •Play as key contact person to onboard/manage/integrate partners/stakeholders (Settlement Bank/Telcos/Bangladesh Bank/Strategic Partners)•Initiate and implement joint co-creation activities with partners in line with organizations strategic vision Show less

1. Responsible for overall company's payment strategy (B2C, C2B & B2B)2. Work with different partner banks for enrolling EMI facilities3. PnL analysis of different payment channels (Scratch card, Electronic Recharge System, Mobile Financial Services, Online Payment Gateway )

1.Guide the establishment of the payment acceptance strategy and road-map. Develop business strategy and prioritize it with corresponding justification for development.2.Lead or aid in defining business and technical requirements for internal processes, as well as partner-developed software or services.3.Look for opportunities to introduce new forms of payment acceptance to reduce costs and/or improve the customer experience.4.Complete special projects as required to ensure… Show more 1.Guide the establishment of the payment acceptance strategy and road-map. Develop business strategy and prioritize it with corresponding justification for development.2.Lead or aid in defining business and technical requirements for internal processes, as well as partner-developed software or services.3.Look for opportunities to introduce new forms of payment acceptance to reduce costs and/or improve the customer experience.4.Complete special projects as required to ensure continuous improvement of all payment acceptance processes5.Lead and/or support the Treasury department in managing and evaluating company’s existing relationships with vendor associations, merchant acquirers, settlement partners, and the card brands6.Ensure and maintain company’s compliance with vendor association and processor contracts and agreements across all lines of business.7.Develop and/or assist in annual budget and long term forecast covering payment acceptance expenses including merchant acquiring costs and credit interchange.8.Produce reporting and oversee/ do the analysis of monthly activity looking for opportunities to reduce interchange, or identify any other pricing opportunities or other processing costs Show less

1. Leading the Mobile Banking Business Development/Payments (B2P, B2B, P2B) Portfolio2. Developing new relevant business scopes for the Mercantile Bank Mobile Banking ecosystem within un-banked/untapped markets3. Coordinating all the mobile network operators for nationwide agent rollout4. Analyze and feasibility study of the current as well as potential new businesses to be commercialized5. Campaign designing (Customer Acquisition/Airtime Recharge/Merchant Payment) with… Show more 1. Leading the Mobile Banking Business Development/Payments (B2P, B2B, P2B) Portfolio2. Developing new relevant business scopes for the Mercantile Bank Mobile Banking ecosystem within un-banked/untapped markets3. Coordinating all the mobile network operators for nationwide agent rollout4. Analyze and feasibility study of the current as well as potential new businesses to be commercialized5. Campaign designing (Customer Acquisition/Airtime Recharge/Merchant Payment) with different telecom operations 6. Responsible for designing, driving effective customer acquisition plan in collaboration with internal and external stakeholders/ partners/Corporate houses7. Responsible for driving P&L for the business Show less

1. Developing new relevant business scopes for the DBBL mobile banking ecosystem within un-banked/untapped markets.2. Coordinating New Payment Partner Acquisition and Management(G2P, B2B, P2B & B2P)3. Managing the Agent & Customer Life Cycle within a steady growth.4. Developing & implementing various operational processes such as customer complain management, Upazila Branch operational process, Transaction Reconciliation process5. Ensuring proper training to the DBBL mobile… Show more 1. Developing new relevant business scopes for the DBBL mobile banking ecosystem within un-banked/untapped markets.2. Coordinating New Payment Partner Acquisition and Management(G2P, B2B, P2B & B2P)3. Managing the Agent & Customer Life Cycle within a steady growth.4. Developing & implementing various operational processes such as customer complain management, Upazila Branch operational process, Transaction Reconciliation process5. Ensuring proper training to the DBBL mobile banking field staff.6.Ensuring the successful roll out of each and every Mobile Network Operator(MNO)/Third Party agent point.7. Designing and implementing new products as per customers' need8. MIS & Reporting for internal/external decision making.. Show less

1. Business development with different government (WASA, DESCO etc) and non-government(CNS, AB Bank, HSBC, City Bank etc) entities for implementing Mobile Financial Services(M-Commerce), negotiations with vendors/solution providers, and merchants2. Implement Utility Bills Payment and Inward Foreign Remittance as a part of M-Commerce project with different Utility provides (i.e WASA, DESCO ) and Commercial Banks(AB Bank)3. Work as a project coordinator from Citycell in DBBL Mobile… Show more 1. Business development with different government (WASA, DESCO etc) and non-government(CNS, AB Bank, HSBC, City Bank etc) entities for implementing Mobile Financial Services(M-Commerce), negotiations with vendors/solution providers, and merchants2. Implement Utility Bills Payment and Inward Foreign Remittance as a part of M-Commerce project with different Utility provides (i.e WASA, DESCO ) and Commercial Banks(AB Bank)3. Work as a project coordinator from Citycell in DBBL Mobile Banking Service (a complete wallet based bank led model for the first time in Bangladesh). 4. Play as a contact point in local and international synergy and alliance opportunities/ initiatives related to new business / initiatives within Citycell5. Implement Mobile Advertising (in collaboration with SingTel), Bulk SMS, SMS Banking and LBS (Vehicle Tracking Service) projects 6. Track and analyze key financial and business performance measurement of Mobile Commerce services through monthly project performance review (actual vs. business case).7. Analyze and feasibility study of the current as well as potential new businesses to be commercialized8. Assist in commercialization of projects in accordance with the new business development process in coordination with relevant Cross Functional Team Show less

1. Relaunched Citycell 'ACE' a discount card in the country for Cell phone Subscribers 2. Ace merchant acquisition and retention3. Delivery POSM to the merchant endCorrespond, negotiate and sign agreement with other services provider in order to provide Value Added Services to customers.4.Provide merchant assistance.Initiate loyalty programs for subscribers.

Conducted research on "Comparison between all the mobile phone operator of Bangladesh in terms of Customer Service"