• Assisted DGF overseas stations to prepare import documentation as per local shipment SOP and customs regulation.• Managed and prevented potential IGM errors proactively (reduced to below 2%) monitoring FHL data transmission and effectively communicating airlines, overseas stations, customers, and third-party suppliers.• Updated KPI-sensitive import milestones (document recovery, arrival notice, document handover), ensuring the team's KPIs met with timeliness and completeness.• Assisted managers with quantitative and qualitative data insights for monthly Senior Management Meeting reports.• Provided customer support, helping customers with queries, complaints and problem solving, resolving amendment requests in AWB.• Supported and collaborated as a part of cross functional team (BPO-AFR) in preparation of Corrective and Preventive Action Plan Framework, shippers code creation and assisted in Customer Improvement Project (CIP).•Prepared the PRS log report for the Performance Dialogue Board session to ensure that customer issues are well addressed, and efforts are made to continuously improve solutions by identifying root causes.• Assisted CargoWise super users, doing process improvement research in AWB preparation using CargoWise environment.• Highlighted DGF Road-Air product solution in an article for the internal magazine.

Key Job Responsibilities:• Extracted worldwide sector-wise data from databases like FactSet• Organized, processed and cleaned data using STATA, VBA and Excel Macro tool• Collected data from Dhaka Stock Exchange data Library• Analyzed data and illustrated high quality visualization and produced insights out of these data using Excel and R Programming.• Identified DSE Sectors and clustered these sectors into more subsector to produce more informed and precise insights out of it.• Screened more than 90 companies listed under Dhaka Stock Exchange to test Shariah Compliancy based on different Global Shariah Methodology.• Conducted and Organized meetings with endorsing firm.