In my role as Operations Coordinator at my family's travel agency, I managed a wide range of responsibilities to ensure the smooth operation of our services. My key duties included overseeing bus ticket bookings, coordinating bus and car rental services, and developing holiday packages tailored to our customers' needs. I was instrumental in maintaining high levels of customer satisfaction by providing excellent service and resolving any issues promptly.I also managed logistics, ensuring… Show more In my role as Operations Coordinator at my family's travel agency, I managed a wide range of responsibilities to ensure the smooth operation of our services. My key duties included overseeing bus ticket bookings, coordinating bus and car rental services, and developing holiday packages tailored to our customers' needs. I was instrumental in maintaining high levels of customer satisfaction by providing excellent service and resolving any issues promptly.I also managed logistics, ensuring efficient scheduling and resource allocation, and maintained strong relationships with vendors to guarantee top-quality service delivery. My role involved financial oversight, where I assisted with budgeting, invoicing, and tracking financial performance to ensure profitability. Show less