With over 7 years in Information Technology and 6 years specializing as a Microsoft Dynamics CRM Developer, I bring a wealth of experience in developing and customizing CRM solutions to drive business success. My background includes:- **CRM Development & Customization:** Proficient in developing plug-ins, workflows, and integrations for MS Dynamics CRM, with hands-on experience across versions including Dynamics CRM 2011 to Dynamics 365 CRM. I excel in configuring forms, views, entities, and relationships, and have a deep understanding of integrating CRM with SharePoint and e-mail routers.- **Migration Expertise:** Skilled in migrating data across various CRM platforms, including Dynamics CRM to Salesforce, and vice versa, as well as from HubSpot CRM and Talisman CRM to Dynamics CRM.- **Architectural Leadership:** As an Architect/Dev Lead, I have developed ISV solutions in Dynamics CRM and Power Apps, and implemented web service wrappers and data migration tools using SDK/API.- **Customer Care Solutions:** Experienced in developing and supporting Customer Care Frameworks, including Unified Service Desk (USD) versions, and integrating WPF Hosted Applications for enhanced customer search capabilities.- **Reporting & Analytics:** Proficient in developing reports using SQL, Fetch XML, and customizing charts to provide actionable business insights.- **Cloud & Integration Skills:** Hands-on experience with Azure cloud services and integrating CRM with SharePoint Document Libraries, Dynamics CRM Portals, and Power Automate.- **Technical Communication:** A skilled communicator, adept at conveying complex technical findings and business value through thorough analysis and data-driven insights.I am committed to leveraging my extensive CRM expertise to solve challenges, drive innovation, and deliver exceptional results. Let’s connect to explore how I can contribute to your organization’s success!