Assistant Manager-Office 365 at Aster DM Healthcare Global Center

Microsoft Exchange Administrator:1. Supporting 40000+ user\resource and shared mailbox in hybridenvironment co-existed with Exchange 2013 on-prem servers.2. Enabling the Federation for Calendar\Teams for free busy informationsharing with the acquired domains.3. Managing Exchange online, on prem, security and compliance, onedrive for business. Security and Compliance Administration (DLP /ATP(Microsoft Defender) / Auditing) from Exchange Online portal.4. Running PowerShell scripts to complete daily job details.5. Hands on experience on Cisco IronPort, Whitelisting the IP address toenable the relay of e-mails from the server. Looking into the issues relatedto e-mail relay.6. Migrating Data using from on prem to Azure storage/one drive forbusiness.7. Assist with migration from On-Prem servers to Exchange Online.8. On-Boarding and Off-Boarding the mailboxes from Exchange Online.9. Supporting Anti-Spam filtering, email tracking and transport ruleconfiguration from O365 portal.10. Email backup from E-discovery and Content Search on O365 portal.11. Managing Licenses and Exchange Online applications for users.12. Setup of new domain and their DNS records configuration from ExchangeOnline portal.13. Contacting the Vendors for any complex issues, working with theexternal support team till we get a resolution.14. Supporting Easylink Fax servers, monitoring the delivery of the fax, ifthere is any failure, taking immediate remedy actions. Performing monthlyserver maintenance activities.

 Providing IT support for employees of the organization. Handling Request and Incident tickets. Raising priority tickets as required. Forwarding/Escalating tickets to concerned team. Handling customers’ query through calls, emails, and live chat.

 Piloting client-based process prior to rolling out in production. Supporting consumers of HP products (Desktop, Notebook and Printers) Handling consumers’ query over call and chat. Documenting Work-Instructions (WI) and Standard OperatingProcedure (SOP) for new processes.