Digital Transformation: Defined the digital transformation opportunity and created a document outlining the scope. Collaborated with 7+ engineers and designers to build the MVP for end-user sales and auditorsChange Management: Contributed to planning, designing training modules, and scheduling 16 training sessions to train ~8K users about the new digital process which educate the users about the functionalities and usability of the applicationProgram Management: Initiated the project to identify partners who are paid to offshore bank accounts. Built a 5-member cross-functional team to gather, study and analyze 10K+ partners’ data. Developed a control mechanism to identify and stop those non-compliant payments which could lead to regulatory risks and damage the company’s brand value UX research & engaging across functions: Conducted quantitative and qualitative research across 9 markets and analyze users’ responses. Built different personas, user journey maps, and wireframes and collaborated with the UI team to build prototypes and share with the users to get their feedback

Forecasting: Conceptualized and redesigned forecast process for HP’s Long-Life Consumables business to ensure efficient demand planning. Improved forecast accuracy from 75% to 95%Econometric Modelling: Developed a statistical model to derive insights into macroeconomic factors that can influence print business. It helped as a guide for risk assessment Annual Operating Plan: Collaborated with cross-functional teams in developing strategies and goals in line with the defined growth objective for each product category for the upcoming financial year

Competitive Intelligence: In depth analysis done to compare HP and its competitors for LES business and give proper insights to the top the leadership team what different competitors are adopting in expanding its business in different regions.LES Scanner Market Share & TAM Analysis: Responsible for E2E HP and its competitors Market Share tracking and Analysis and give proper insights where and how HP was losing or gaining market share Vs its competitorsLES Business Book: Developed a complete package of the LES Business by putting across management relevant information into one single deck by co-ordination the information from about various sources that include Marketing Operations, Finance and Strategy Planning to be delivered each month

Market Share and Channel Inventory Analysis: Provide Monthly and Weekly analysis on Market Share (actual and projections), comparative study between Marketing Operations Team forecast vs Finance Forecast, Inventory levels with channel partners LES Unit File: Created an excel based tool which provided monthly and weekly view on Market Share (actual and projections), comparative study between Marketing Operations Team forecast vs Finance Forecast, Inventory levels with channel partners Supplies Analysis:World Wide White Box Consolidated forecast reporting and analysis: Conceptulized a consolidated regional forecasted reports which helped the team to provide a accurate demand signal to Cannon. This was very critical because the HP is missing out on any quantities in sending correct demand signal to Cannon.

Manage Teams, Hiring, and Transition: Transitioned North America’s regional reporting process of 120 + reports from 2 different regions. Hired and trained an 8-member team in India to deliver the reports at different frequencies Business Intelligence & Analytics: Streamlined the implementation process by automating reports and delivering productivity benefits by saving 700-man hours as a team in a year. This assisted in establishing a better business intelligence process to provide valuable insights and analysis to salesProcess Improvement: Drove process improvement using Lean Six Sigma methodology to increase process accuracy and employee productivity. Improved process accuracy from 85% to 98%

Data Validations, report generation, sales analysis, secondary research, training and cross training, handling the entire billing process of the process, analyzing & quality check of client data

Deal Execution (checking the customer's credential properly) and Paying out moneyInteracting with the client for proper streamlining of deals and pay outActing as a mentor for the new startersWas in the Quality Check Role.(Checking the accounts that the agents are working on) & analyzing the errors on weekly and monthly basis & giving feedback to the respective agents on the areas of improvementData Analysis on Referrals for the processRole out & analyze the TAT (Turn Over Time) report for the processPart of customer call to discuss about process performance and future plansPreparing Internal, Customer & Quarterly Dash Board for the processTraining on process knowledge to the new agents on floor

Taking inbound calls to open GE Money store cards for UK customersSolving customer queriesMentoring new starters and help them to attain process CTQ