Digitium IT Services has a strong track record in delivering top-notch Delivery solutions and outsourcing services in the IT sector. We have a team of highly skilled professionals who are well-versed in ServiceNow and other no-code/low-code platforms, enabling us to provide excellent service to our clients.

• Address user inquiries and troubleshoot production problems promptly.• Provide transaction assistance and training to users when needed.• Collaborate with shared services support teams to escalate and resolve system issues.• Ensure effective communication of issue status to affected parties for transparency and resolution tracking.• Regularly review the system to identify and address posting errors, including IDOC errors.• Monitor the system for transaction failures and take corrective action as necessary.• Assist users during the month-end close process, addressing any issues that arise.• Manage the opening and closing of accounting periods as required.• Ensure the timely execution of allocation processes to support accurate financial reporting.• Provide guidance and support to individual users, helping them navigate the system effectively.• Conduct formal training sessions for users to enhance their proficiency and understanding of the platform.

• Support users by troubleshooting issues directed to the Support Desk. Conducted interviews with users to gather requirements and to understand the As-Is system.• Worked on many support tickets for SAP FI GL, AP, AR, FA, CCA, PCA, COPA, PA, PC, and P2P.• Works on ALM ticket resolution and is responsible for making changes, migrating them, completingthem, and communicating the change to the Business.• Involved in the daily Defect review meetings with the Process and Business Analyst teams andcommunicated project/work status and issues to Business owners.• Created Templates for Data Migration which the Data Migration Team can use.• Involved with the automatic payment program change requirements and regression testing of the same.• Responsible for F110 (Automatic Payment) month-end close• Configured Operating Concerns for costing-based COPA. Characteristics and Value Fields, Maintained Derivation Tables, Structure and Rules, COPA Reports.• In Profitability Analysis (CO-PA) configured costing-based CO-PA, assisted client in design andconfiguration of PA structures, including decisions on characteristics derivation, Value Fields, derivationrules, and settlement to CO-PA.• Project systems configuration, defined WBS, WBS elements, and networks.• Worked in SAP FI GL, AP, AR, SL (Special purpose Ledger), CCA, PCA, COPA. Vertex, Withholding Tax.• Worked with different streams like OTC, PTP, PM, and CAM on the integration with FI.• Worked with interfaces like Data Services, PI, Web methods, Teradata, and Spice.• Participate in functional and unit testing to make sure that it is functioning the way it was before.• Worked closely with ABAP/Technical team to develop the custom programs as per the client’srequirements.• Developed Test cases and solved issues using Unit Testing and assisted the Team in completing System Testing.

Job Description:• the Managed Operation organization operates effectively • the Financial systems maintained by the Managed Operation organization and used by the user organization are adequately engineered, implemented and used, to support the Single Standard business process in an efficient and effective way.