Sai Krishna Baruru Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Led market expansion initiatives by researching, identifying, developing, and implementing strategic plans, resulting in a 7.6% increase in market reach for FY 2023 and successfully recruited new businesses for the.
• Achieved exceptional results by driving a 5.2% year-to-date increase in PRO (business owner) sales for FY 2023 by working with C-suite management and exceeding established benchmarks catering to the needs of business.
• Orchestrated vendor relations and negotiated contracts for projects valued at $500k, elevating project completion rates.
• Effectively managed complex budgets and ensured compliance with financial reporting requirements set by internal stakeholders, utilizing Power BI and Salesforce tools to streamline financial processes and facilitate.
• Effectively led and coached a high-performing team of 15-20 associates, consistently surpassing targets across various productivity metrics. Empowered team members to navigate complex business scenarios and enhance.
• Implemented advanced inventory control measures like Just-in-time inventory management, cycle counts, predictive analysis and procurement, incorporating cutting-edge tracking systems and frequent audits, leading to a.

Vancouver, British Columbia, Canada

• Provided leadership and mentorship to contact center staff, optimizing customer service and implementing improvement solutions while conducting performance evaluations and rewarding top performers to maintain a.
• Interacted with senior management in making decisions regarding merchandising and supply chain management.
• Prepared reports, proposals, and correspondence, and maintained records relevant to all services, ensuring alignment with internal policies and procedures supporting efficient supply chain management and operations.
• Provided exceptional customer service by promptly fulfilling special orders, coordinating with partner stores, store replenishment to optimize merchandise availability and ensuring timely project installations.
• Managed seamless software integration during mergers and acquisitions, ensuring operational continuity and strategic alignment.
• Maintained great vendor relations by organizing vendor specific events and knowledge transfer sessions to associates.

Victoria, British Columbia, Canada

• Supervised 364 days customer care and call operations, including setting up tills, balancing registers staffing, training, and performance monitoring, ensuring adherence to service levels, and accreditation standards.
• Implemented and tracked productivity metrics (e.g., speed of answer, abandon rate, handle time) to meet service level and quality requirements, enhancing employee engagement and performance.
• Collaborated with the Manager, Operations and HR on recruitment, hiring, onboarding, and training ensuring compliance with standards.
• Built collaborative relationships with community partners and engaged stakeholders, responding appropriately to the requests.
• Collaborated on budget assignment, including labor and training costs, supporting and motivating operations staff in adopting evolving practices.
• Handled funder, service provider, and client complaints, fostering a high-performance culture, and ensuring high client satisfaction.

India

• Led the development and implementation of innovative electrical projects, from contract procurement to installation supervision, ranging from $50k to $1M with prestigious clients, aligning with the organization's.
• Spearheaded market analysis and strategic planning, leading to the successful entry into new market segments and a 15% increase in market share.
• Conducted comprehensive research and testing to develop electrical transformers and control panels tailored to customer requirements, employing innovative manufacturing and assembly methods and materials, thereby.
• Prepared and executed action plans in production, resulting in increased productivity and quality according to customer service standards, while also providing troubleshooting and fault analysis to enhance operational.
• Maintained a healthy and safe work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.

India

• Conducted thorough product testing to ensure functionality, performance, and compliance with design specifications, aligning with the organization's commitment to strong development standards and high customer.
• Facilitated direct client interaction during testing, stock, and financial clearance processes for projects valued between $25k and $1M, demonstrating effective communication and problem-solving skills while.
• Collaborated closely with remote teams to execute comprehensive testing procedures, resulting in timely product releases and seamless operations, while also creating and maintaining a database of testing defects.

Master'S Degree, Global Management, 3.31 Gpa

Bachelor Of Engineering - Be, Electrical And Electronics Engineering, 7.78 Cgpa

• Organized and Led the award winning "Debate" program on various topics in "The Talent Fest - 2011" at the University level. •.

Mathematics And Physics And Chemistry (M.P.C)