Saikumar Pasham Email & Phone Number

Hyderabad, Telangana, India

Proactively identifies and resolves operational opportunities, ensuring workflow efficiency, productivity, and quality. Verifies customer requests, takes appropriate actions, and processes complex tasks.Implements best solutions, produces correspondence as needed, and adheres to policies and service standards. Shared expertise contributes to ad-hoc requests and applies specialized knowledge for customer and enterprise benefits.Identifies fraud/suspicious activity, acts with guidance. Supports team in escalated situations to mitigate risk. Adheres to fund, company policies/regulations, offers expertise for policy/risk task.Identifies trends, recommends solutions, and may implement streamlined workflows for enhanced efficiency and relationships. Proposes and fosters daily improvements based on internal knowledge. Represents division in major initiatives, offering expertise and influencing project decision.Assists Managers in operational tasks, utilizing relationships for shared goals, collaborating internally/externally, and supporting leadership through necessary meetings.Serves as primary contact for team inquiries, offering guidance, feedback, coaching, and training. Assists in training activities and supports tasks beyond normal scope. Mentors peers, shares expertise, and aids in change management effort.

Hyderabad, Telangana, India

• Provide the best possible service experience for our shareholders.• Process accepted transactions accurately, efficiently, and in accordance with the policies and procedures.• Create new accounts and maintain the existing Share Holders’ accounts.• Assist Share Holders in purchasing and liquidating the funds.• Track Share Holders’ activities by using various applications.• Keeps abreast of current market conditions, fund and company policies, investment and tax law changes, compliance requirements, and all other procedural information in a constantly changing environment.• Maintain a high level of service with shareholder’s and meet performance targets.• SME for new hires by providing floor support during their nesting period.• Provide on the job training to less experienced associates and, leverage knowledge of TA P&P, and business insight to assist team members in servicing FTI customers.• Proactively identifies opportunities and providing resolution recommendations that contribute to the satisfaction of operational goals through workflow, productivity, and quality prioritization.• Identifies, anticipates and creates opportunities within all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives.• Shares subject matter expertise and understanding of best practices to perform relevant operational ad-hoc requests assigned by leader. May include acting as project resource, provides feedback, etc• Ensuring the work is allocated appropriately and completed within the SLA’s.• Detects and assesses potential signs of fraudulent and/or suspicious activity and takes appropriate action with some guidance. • Identifies customer trends, patterns or unique processes; recommends initial solutions and when applicable, may own and assist in the implementation of these ideas and standardized/ streamlined workflows resulting in greater efficiencies, productivity, relationships, and service delivery.