Sailas Bello Email and Phone Number

Supervisor II for Vendor Credentialing• Performed administrative tasks such as performance coaching and management, attendance management and disciplinary actions.• Met company goals by monitoring the team's performance through regular coaching, call listening and learning sessions.• Identify program needs and create action plans. Once Action Plans are approved, manages the launch, execution, follow-up, enhancements and provide results to next level direct report.• Involves in hiring process, profile applicants and screening qualified candidates through interviews.• Manages the Service Level through queue watch monitoring, call out unnecessary auxes and drive lower abandon rate and service level goals. Monitor Schedule Adherence and Aux Reporting. Call Status monitoring. • Payroll validation for all support members. Cross-check their work hours as captured by payroll timekeeping versus their productivity. Submit payroll disputes and timesheets approvals. • Consistently provide accurate performance review to team members and create action plans on improving individual performances.• Provide refresher training, product updates and process updates. Ensure that new roll-outs are strictly executed by all team members.• Takes Manager Escalation Calls. Manages customer complaints.• Engagement POC. Come up with monthly and quarterly activities for the team to drive retention and engagement purposes.• Vacation Leave approval. Checking shrinkage and call forecast.

• Performed administrative tasks such as performance coaching and management, attendance management and disciplinary actions.• Met company goals by monitoring the team's performance through regular coaching, call listening and learning sessions.• Involves in hiring process, screening qualified candidates through interviews.• Develop a strategy the team will use to reach its goal • Communicate clear instructions to team members • Monitor team members' participation to ensure the training provided is being put into use, and also to see if any additional training is needed.• Manage the flow of day-to-day operations • Create reports to update the direct superior on the team's progress

• Performed administrative tasks such as performance coaching and management, attendance management and disciplinary actions.• Met company goals by monitoring the team's performance through regular coaching, call listening and learning sessions.• Involves in hiring process, screening qualified candidates through interviews.• Develop a strategy the team will use to reach its goal • Communicate clear instructions to team members • Monitor team members' participation to ensure the training provided is being put into use, and also to see if any additional training is needed.• Manage the flow of day-to-day operations • Create reports to update the direct superior on the team's progress