Prime Infoserv is a pure-play Cyber Security Advisory firm specializing in delivering high-quality services through expert-driven manual testing. With the core focus on Network & Applications Security Audit, Proactive Incident Response & Compromise assessment, we empower our customers to defend and protect against emerging cyber threats. We serve customers across industry verticals such as Banking & Financial Services, Energy & Utilities, Telecom, E-commerce, Retail, Healthcare etc.Headquartered in Kolkata, India, Prime Infoserv was established in July 2010.We believe that cybersecurity is not a destination, rather a journey and we partner with our clients to address the dynamic cybersecurity threat landscape with proactive visibility and automated response,Our Vision is to offer the best products and services to our customers. To always exceed customer expectations resulting in customer delight.Our mission is to delight our customers, employees, and shareholders by relentlessly delivering the best products and services.For more details please visit www.primeinfoserv.com.

Joined Multiple Zones India Pvt Ltd. as Head – Service Delivery for looking after service delivery issues nationally & responsible for providing installation & maintenance support, ensuring high customer satisfaction, meeting AMC & billing target, meeting of SLAs signed, spares planning, providing techno commercial support, renewal of AMC, exploring of new business opportunity.

Joined Satyam Infoway Limited as Regional In-charge for providing timely Installation & Maintenance Support, Planning, Designing, Project Management of Networking projects, techno commercial support, co-ordination with Telco's for up keeping of customer's link, etc. Later moved to Project Management Group & successfully implemented various networking projects e.g. Gillette, Oracle, etc. to name a few. Achievements: Bagged "Winning Spirit" award in Q1 of 2001-2 for completion of 95% of projects in North, which were lagging for a couple of months & timely completion of on going projects.Major Clients handled: Gillette, Oracle, GE, IBP, Timken, Ranbaxy, ABP, etc

Joined NCR as Regional In-charge & was responsible for setting up NCR operations & infrastructure in eastern India from scratch. I worked with Customer Support & Services group for providing Installation & Maintenance Support, Planning, Designing, Consulting and Project Management. I was responsible for ensuring high customer satisfaction, meeting AMC & billing target, providing timely installation & maintenance support, spares planning, techno commercial support, resolving of local conflicts, office administration, managing of Engineers, pre-sales activities etc. Achievements: Bagged "Win A Customer Smile" Award in Q3 of 1997 for closing of 99.85% of maintenance calls within 2hrs. after lodging of complain, which is much lower than the time limit mentioned in SLA.Major Clients handled: HongKong Bank, Citi Bank, IDBI Bank, ICICI Bank, Standard Chartered Bank, Standard Chartered Grindlays Bank, UTI Bank etc. of eastern part of India.

Joined Motorola India Limited - Information Systems Group as Territory Manager for implementation of various networking projects, providing installation & breakdown support of WAN communication equipment (Switches, Routers, Modems etc) manufactured by Motorola - ISG, directly & through dealer network for eastern part of India, meeting AMC Target for the region, ensuring high customer satisfaction, providing of techno commercial support.Major Clients handled: Eastern Railway, ERNET, Peerless, AFL, MERSCK, RBI, CMC, IOC, HPCL, BPCL etc.

Joined Tata Elxsi India Limited as Customer Support Executive for providing installation & breakdown support of Silicon Graphics's, NEC's & ELXSI's range of computers & their associated peripherals. Also responsible for setting up of LAN (Thick & Thin) & used to provide installation & breakdown support of LAN products (Terminal Server, Print Server) of Xyplex, Lantronix, Godrej, ensuring high customer satisfaction. Later promoted to Customer Support Specialist.Major Clients handled: TELCO, TRL, Ananda Bazar Patrika, SINP, CPT, Bose Institute, IOCL - Haldia, etc.

Joined PCS Data Products Limited as Hardware Engineer for providing installation & breakdown support of Data General's range of computers & their associated peripherals and later promoted to Sr. Hardware Engineer. Responsible for providing H/W installation, breakdown support & up-gradation support, ensuring high customer satisfaction.Major Clients handled: ACC, ICI, INDAL, CESC, DSP, ASP etc.