Sailesh D Email & Phone Number

Bengaluru, Ka, In

Karnataka, India

Managing performance and behavior of the associates through effective 1:1 meetings, coaching, and mentor-ship. Reviewing and analyzing performance metrics to identify areas of opportunity that will drive performance improvement. Demonstrating excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Liaising with other departments such as Customer Service, Merchant Investigations, or Payments teams as required resolving Seller's issues and questions. Creating analytical capability in the process to analyze performance trends and follow up corrective plans. Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.

Bengaluru Area, India

Supported manager in performing management functions such as staffing and expanding business plans.Investigated and resolved customers issues and complaints regarding operational matters Handled all queries and client feedback in a professional manner.Communicated with the support team and implemented the organizations operational guidelines, standards and policies.Monitored and managed operational activities Directed the operational risks, QA and audit processes.Documented and prepared reports on management and information systems; presented same to manager.Assisted the manager in recruiting diligent professionals, committed to high principles of service and performance.Maintained cordial relations with other staff and assisted them in resolving their issues.