Sailesh Kumar N. Email & Phone Number

Mumbai, Maharashtra, India

Orchestrated stakeholder workshops, improving customer satisfaction by 25% and optimizing efficiency Orchestrated process optimization with cross-functional units and improving resource efficiency by 25%Directed seamless INFOR WMS deployment for UK E-commerce, achieving 40% efficiency improvement without downtime

Mumbai Area, India

Increased Blue Dart's Pick-Up & Delivery center efficiency by 20%, handling 400+ tons daily and leading 450+ staff, contributing to 35% of the national loadLed launch of Apple Online Store in India, meeting global standards and achieving 98% customer satisfaction rateImplemented strategic management practices in First and Last Mile operations, reducing.

Mumbai Area, India

Achieved a 10% reduction in excess inventory by streamlining supply-demand alignment, resulting in 20% fewer stockoutEnsured timely delivery and customer satisfaction, leading to a 90% positive feedback rate from end users. Negotiated lower freight rates to cut shipping costs by 15%, bolstering profit marginsManaged the logistics for 8,000 IBCs, ensuring.

Mumbai Area, India

Led deployment of 6 Infor WMS solutions, achieving 100% compliance and boosting order accuracy by 20%Integrated WMS to streamline operations, enhancing DIESL customer delivery efficiency by 30% in over 25 warehouses Optimized national warehousing report processes, securing 98% on-time delivery performance

Mumbai Area, India

Managed air shipments for a premier Automotive firm in India, securing a punctual delivery rate of 98% and enhancing operational efficiencyForged strategic partnerships with major airlines and the System & Process team, cutting delivery times by 10% and enhancing operational efficiency by 20%

Muharraq Area, Bahrain

Directed operations for at Kuwait Gateway at DHL Bahrain HUB, achieving 100% customs compliance for U.S. Army, optimizing workflowRevamped DHL Kuwait's customs processes, securing 100% timely delivery for crucial parcels, and bolstering U.S. Army logistics satisfaction by 98%. to Camp Arifjan, KuwaitImplemented new customs strategies at DHL Express.

Bengaluru, Karnataka, India

Handling Issuing titles & contract to customers after repayment of loan. Handled Outbound U.K. /U.S. based project of health insurance of a U.S based Insurance Company. Handling Motor claims for a U.K based Insurance Company. Working with Sales & Operational teams to communicate Client expectations for service delivery. Deliver high on Client Expectations.

Mumbai Area, India

Selling credit cards. Facilitate and Attend the Client Monitoring Sessions.Monitoring all sales calls and determining that they are in compliance with legal guidelines. Generating performance delivery reports. Manage timely training & coaching delivery. Conduct calibration sessions with operations to ensure clear understanding of how each call is rated..

Mumbai Area, India

Handling Corporate Sales, Counter Sales. Handling Corporate Sales for an international chain of Hotel & sales for international conventions. Designing of personalized trips and tours. Corporate Hotel Bookings. Making airline reservations.