Saim Inayat Email & Phone Number

Lahore, Punjab, Pakistan

• Utilize advanced analytical techniques to identify patterns, anomalies, and trends indicative of fraudulent activity.
• Develop and implement fraud detection models and algorithms to monitor transactions and behaviors proactively.
• Proficient in handling the in-house fraud engine and developing new strategies to minimize fraud by creating new rules, restrictions, and advanced definitions.
• Collaborate with cross-functional teams to design and enhance fraud prevention strategies and controls.
• Active Communication with the clients through technical support tickets/JIRAs/emails and Video Conferencing to understand business requirements, providing fraud-related insights, conducting technical discussions.
• Conduct investigations into suspected fraudulent activities, gathering evidence, and recommending appropriate actions for multiple premium business critical clients.

• Primary responsibility for handling Contour transit applications and ensuring a smooth experience for the riders and the customers.
• Competence in using tools for log analysis, debugging, and troubleshooting application issues.
• Proficiency in utilizing monitoring and alerting tools to identify performance bottlenecks and system failures.
• Strong analytical and problem-solving skills to identify root causes of application issues.
• Ability to troubleshoot and resolve complex technical problems efficiently.
• Capacity to think critically and creatively to propose innovative solutions to improve application performance and reliability.

Lahore, Punjab, Pakistan

• Primary responsible for the core financial settlements, and reporting operations of high-priority clients.
• Effective resolution of product-related queries associated with business clients.
• Robust expertise in network configuration, data migration, and payment processing, fostering efficient operations and seamless system integration.
• Mastery in switch settlement, third-party setup, and payment card processing, ensuring smooth and secure transactions.
• Identification of common issues and provide feedback for improvement to relevant stakeholders.
• Generation of application data and financial reports and their deliverance to clients.

Lahore, Pakistan

• Provide technical support to clients using i2c's software products, addressing issues and inquiries related to product functionality.
• Diagnose and resolve technical issues, including software bugs, configuration problems, and system errors.
• Manage and prioritize support tickets, ensuring timely resolution and maintaining detailed records of customer interactions and problem-solving processes.
• Perform root cause analysis to identify underlying product performance and user experience issues.
• Analyze application logs to trace issues and understand system behavior.
• Collaborate with development, QA, and product management teams to escalate issues, provide feedback, and contribute to product improvements.

Bachelor Of Science - Bs, Computer Science

Education record

Education record