1-Collection Management:Manage collection at the Pan India circle level and coordinate with respective circles.2-Data Handling:Handle various data aspects at the invoice level and manage segments like key government ISPs, focusing on day-to-day collection tracking.3-Problem Reporting:Highlight and report all system problems to the IT department with detailed analysis.4-Problem Resolution:Provide solutions for payment-related problems, collection issues, and data mismatch problems across all circles in Pan India.Key Achievements:5-Daily Reports:Collect daily reports using WinSCP and extract relevant data for analysis.6-Database Management:Upload the entire database into SQL and maintain a daily tracker using queries.7-Database Development:Develop and implement databases, data collection systems, and data analytics strategies for statistical efficiency and quality using SQL Queries and Microsoft Access.6-Reporting and Dashboard Design:Design reports and dashboards using Advanced Excel.Generate ADDHOC reports and share data as per Circle requirements.9-Data Transformation:Modify raw data into representative reports for daily collection analysis conducted by the organization.10-Collection Oversight:Manage daily collection figures for 23 circles, including monitoring amount reversals, investigating reasons behind reversals, and overseeing 60,000+ active accounts and over 1 million active invoices.11-MIS Reporting:Perform MIS reporting on a daily, weekly, and monthly basis, involving comprehensive data collection and analysis.13-Financial Performance:Weekly Statements:Show revenue, costs, and profits.Compare weekly financial performance against budget or forecasts.15-Circle Coordination & Team Collaboration:Coordinate with the Pen India circle team for daily Circle requirements.16-Achievement and Goal & Customer Satisfaction:Achieve Circle Satisfaction as a significant accomplishment.

1-Business Reports Management:Responsible for overseeing and managing all business reports within the Teleperformance CPP process (Card Production Plan).2-Team Leadership:Directly manage a team structure comprising 10 team leaders, 2 assistant managers, 1 manager, and 200 CSA (Customer Service Associate) employees.3-Report Handling:Manage various reports, including Shrinkage, Attrition, Attendance, Extra Payout, Overtime, Incentives, Wrap Down, Average Call Handling Time, Wrap Up, and APR (Agent Performance Reports).4-Comprehensive Oversight:Provide comprehensive oversight and management for all aspects related to business reports, ensuring accuracy and efficiency.5-Team Performance:Oversee team leaders to ensure effective handling of reports and performance metrics.6-Operational Efficiency:Ensure operational efficiency by effectively managing and optimizing all relevant reports.7-Coordination and Collaboration:Collaborate with team leaders, assistant managers, and managers for seamless coordination in report management.8-Performance Metrics:Implement strategies to enhance performance metrics, including Wrap Down, Average Call Handling Time, and Wrap Up.9-Employee Engagement:Implement and manage strategies related to employee engagement, performance incentives, and rewards.10-Continuous Improvement:Drive continuous improvement in report management processes and ensure alignment with business objectives.

1-Data Collection and Analysis:Gather and aggregate data from various sources within the BPO operation, including call center systems, CRM software, financial records, and other relevant databases.Analyze the collected data to identify trends, patterns, that offer insights into the performance of the BPO operation.2-Reporting and Dashboard Creation:Develop reports and dashboards showcasing key performance metrics such as call volumes, response times, service level agreements (SLAs), and customer satisfaction scores.Customize reports to meet the specific needs of stakeholders, including clients, BPO management, and operational teams.3-System Maintenance and Integration:Collaborate with IT teams to ensure proper maintenance, updates,4-Process Improvement:Collaborate with operational teams to identify areas for process improvement based on data analysis.Optimize workflows, reduce costs, and enhance service quality by implementing improvements.5-Business Intelligence (BI):Utilize BI tools and data visualization techniques to transform raw data into actionable insights.