Saima Bibi Email & Phone Number

• Provide excellent customer service to all residents at the condo, including greeting residents and visitors, and handling day-to-day requests.• Address and resolve resident/guest concerns, maintaining brand loyalty and increasing customer satisfaction ratings to 90%. • Manage Visitor parking, food deliveries, mail & packages.• Create and manage employee schedules, accommodating individual requests and requirements.• Perform basic administrative and reception duties. Answering calls and emails• Routinely inspect company property and equipment, creating repair tickets as needed to ensure a comfortable and safe space for employees and guests• Create reservations for amenities by using the condo control app.• Monitor and manage CCTV surveillance and alarm systems. Patrol inside and outside the property.• Protect the property from theft, accident, fire, and other threats. Write an incident report for any suspicious activities.• De-escalate crises, provide support, and liaise with emergency personnel including police, fire, and paramedic resources.• Partner with the manager to create initiatives designed to motivate staff, increasing overall productivity

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  Security Supervisor

  Paragon Security

  Feb 2022 - Present - Toronto, Ontario, Canada

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  National University Of Modern Languages (Numl)

  Master Of Art