Saima F. Email & Phone Number

- A detail oriented professional who enjoys and takes pride in her work- A Project Manager who has proved herself for the highest work quality within the shortest deadlines - Proven track record of managing corporate events like Punjab Job Fair 2012 & Peshawar Job Fair 2013- Proven track record in reducing customer complaints and meeting customer service level agreements- A decisive action- and detail-oriented manager who successfully takes complete ownership of the projects - Excellent planning and organizational skills resulting in the optimum functioning of the customer support department. Reduced staff turnover (Turnover rate was 1 team member/month; later, 1 team member/year or even less)- Designed and implemented employee development programs for reduced customer complaints - Highly motivated professional who has been managing mainly Product (Rozee.pk) and 3 different departments i.e., Support, Sales and Data Entry- Energetic, competitive achiever who can inspire and motivate team members, successfully manage multiple priorities & perform under pressure in a fast-paced, rapidly changing environment.- Computer proficient performer with expertise in Ms Windows 95, 98, 2000, XP, MS Office, - Well-organized, self-motivated, detail oriented team member with excellent interpersonal, analytical and troubleshooting skills.- Basic knowledge of Search Engine Optimization (SEO)Internet browsing and e-mail.- Expert in professional email writing.Technical Proficiencies:- MS PowerPoint, MSWord, MSExcel, MSOutlook- Thunderbird, Skype, Google Hangout- Tableau, CRM, Penelope- Picture Manager, Adobe Captivate, FastStoneCapture- Mac OS, Ms Windows 95, 98, 2000, 10, XP etc.Specialties: Children's Contact Services, Product Management, Liaison between Teams of Professionals, Handling Irate Customers, Marketing the Products and Building Databases, Client & Product Support Services

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  Senior Practitioner / Project Officer

  Relationships Australia Sa

  Jul 2023 - Present - Adelaide, South Australia, Australia