•Engage and assess customer objectives, Identify, and address complex scenarios, present suitable solutions, and facilitate purchase decisions.•Continuously elevate product and process knowledge, effectively educating customers to ensure satisfaction and engagement.•Assist customers from initial contact to post-purchase, ensuring professional follow-up and support throughout their journey.•Track customer interactions meticulously in the database, ensuring thorough follow-up via phone, email, and documentation.•Execute paperwork with precision, creating purchase agreements, credit applications, and complying with regulations.Key Accomplishment: •Received positive feedback from 90% of customers, demonstrating a rapid impact on customer satisfaction and loyalty.

• Collaborated with Public Sector, Government and Commercial Enterprise customers to implement tailored digital solutions via Amazon Business.• Implemented SSO solutions using Okta, Auth0, and MS Entra ID, along with MFA, utilizing protocols such as SAML, OAuth and OpenID Connect, enhancing security and user experience across client applications while streamlining authentication process.• Led end-to-end sales process, from prospecting to closing, negotiating proposals, and securing long-term contracts for Amazon Business Services.• Provided strategic guidance to C – Suite Executives, accelerating adoption of Amazon Business PaaS through industry and technical knowledge.• Drove efficiency by automating service delivery for clients, optimizing their experience and solution uptake.• Liaised with internal stakeholders to develop customized solutions, to enhance customer’s technology infrastructure.• Proactively identified, monitored, and addressed blockers while emphasizing the coordination of resources to support customer success.Key Accomplishments: •Surpassed FY2021 OPS target, delivering $20.6MM – exceeding goal by 121%.•Achieved $21.5MM in FY2022 OPS – surpassing goal by 115%.•Delivered $28.2MM in FY2023 OPS, reaching 120% of goal before year-end.

•Identified cross-selling opportunities to enhance client engagement and maximize business relationships effectively.•Managed end-to-end loan processes from application to disbursement, ensuring compliance/ maintaining timely communication.•Coordinated with underwriting teams, conducted risk assessments, and analyzed creditworthiness for informed decision-making.•Provided comprehensive financial advice and solutions tailored to meet clients' specific needs and objectives.•Fostered strong client relationships through proactive communication, personalized service, and timely resolution of inquiries or concerns.Key Accomplishments: •Achieved Elite Circle of Excellence Q1 2015 with exceptional performance across payments, deposits, and business loans.•Surpassed targets with 133% in payments, 100% in deposits, and an impressive 278% in business loans.•Demonstrated outstanding results in SMB production, business investments, and NPS, exceeding expectations and achieving excellence.

•Advised clients on banking products, ensured regulatory compliance, and effectively communicated loan details to stakeholders.•Maintained meticulous records throughout the loan process, ensuring accuracy and compliance with regulatory requirements.•Streamlined operations to enhance efficiency, resulting in increased profits and improved overall performance.•Collaborated with team members to optimize workflow and implement best practices for operational excellence.•Provided leadership and guidance to staff, fostering a positive work environment, and promoting professional development.Key Accomplishments•Consistently recognized as a High Achieving CSM for three years, surpassing quotas by 150%.•Achieved highest number of loans booked, demonstrating exceptional performance and commitment to excellence.

• Work with outside headhunters and staffing agencies to identify new talent in outside sales• Review and analyze resumes• Scour job search websites for potential recruits and contact those candidates personally• Interview potential sales staff members using industry-standard techniques• Introduce new hires to the company and walk them through the hiring and training process• Serve as an employee advocate for new hires as well as established employees• Complete all new-hire paperwork with candidates who meet the expectation of the job

• Guided clients how to improve their marketing strategies to make them more effective and impacting• Presented detailed sales and marketing tool kits to clients and utilized internet based marketing solutions along with online support tools• Managed client relationships and identified opportunities to grow those relationships• Developed marketing campaigns that aligned with clients business goals, including targeting recommendations, test and learn opportunities and financial forecasts • Was awarded two yeas in a row for consistently generating new business and building strong relationship with clients