Saima Imran Email & Phone Number

SKILLS AND COMPETENCIES:Office Administrative Skills• Design and deliver creative individual and group programs• Answer telephone/e-mails and provided information and resources• Give strong attention to detail with report writing skills• Respond quickly to customer and staff request and issuesCustomer Service Skills• Maintain a positive attitude and demonstrate strong listening skills• Deliver high customer service by being attentive to clients’/customers’ needs• Complete follow-ups with clients to ensure satisfactionEDUCATION:Office Administration Certificate - NBCC Saint John, NB Sept 2016 – Jun 2017Examples of Courses: Advanced Document Formatting, Business Writing, Computerized Accounting, Essential Office Skills, Information Management Software, Intermediate Spreadsheets, Intro to Database, and Records ManagementGED - Seattle Community College, USA 2006PROFESSIONAL EXPERIENCEConcierge Shannex, Saint John, NB Aug 2017 – Present• Greet visitors at the dementia unit and ensure they sign in• Maintain safety and security of residents through locked doorsOffice Administrator / Front Desk Clerk (4 week Work Practicum)Canadian Cancer Society NBD Saint John, NB July 2017• Import hard copy receipt information into excel program• Answer incoming calls and direct to appropriate staff and department• Process donations using cash, debit, and credit paymentsCoordinator - (10 week Wellness & Fitness Program for women) Administrative Assistant - (3 month term position)Newcomer Connections, Saint John, NB 2014• Created and provide quality program to Newcomer women• Grew program attendance from 0 to 55 women• Went to homes and organized parties to promote positive wellbeing Sales Representative – Fabricville, Saint John, NB Oct 2012 – Jun 2013• Listen to customers’ to learn about the sewing project• Assist customer with correct choice of material, patterns, and accessories • Operated cash register to process payment

Listed skills include Microsoft Office, Microsoft Excel, Event Planning, English, and 1 others.