Saima Islam Email & Phone Number

Toronto, Canada Area

• Assisted with the recruitment process, including posting jobs, collecting resumes, arranging interview schedules, conducting interviews and reference checks, and arranging orientation sessions.
• Prepared HR documents; transfer letters, confirmation of employment.
• Coordinate employee onboarding activities
• Created and Maintained employee digital and physical files.
• Executed on day-to-day administration of the team.
• Coordinates human resources communications efforts, using staff intranet, social media and other communications tool.

Toronto, Canada Area

• Communicated with customers via phone, email and in-person
• Answered questions regarding product details, the company, and/or account issues
• Responded to concerns and explained possible solutions to ensure satisfaction
• Engaged in active listening with customers, clarifying information and diffusing conflict
• Provided administrative support and ensured the efficient day –to-day operation
• Maintained records of customer interactions, transactions, comments and complaints

Toronto, Canada Area

• Worked closely with teachers to create a fun and educational schedule of activities
• Prepared and administered assessment tools to evaluate students’ progress
• Assisted teacher in the organization and operation of classroom by providing extra supervision as well as administrative assistance when needed
• Created teaching modules for the students that will help them understand complex concepts comfortably

Toronto, Canada Area

• Supervised a classroom of 25 students and assist the head teacher in teaching them and ensuring their health and safety
• Facilitated one-on-one and group academic skill development sessions for students
• Maintained accurate record keeping for daily attendance and students’ progress

House # 85, Road # 8, Block # C, Gulshan, Dhaka.

• Tracking of plot selling progress.
• Preparation of documents for the customer and office.
• Handing over customer file to the respective customer.
• Preserve the office copy file for each customer.
• Remind the customer about deposition of their installment.
• Create and maintain prospects database and update regularly.

Bangladesh

• Coordinated, organized facilities and managed all event details, such as catering, décor, staffing, entertainment, location, invitee list, promotional material and equipment rentals
• Assisted with the setup and teardown of the event space for tours and special events
• Followed and executed the logistics and schedule of the event; conduct pre- and post- event evaluations and report on outcomes
• Maintained Social Media and kept positive relationships with Staff and Clients

Post-Graduate Certificate, Human Resources Management/Personnel Administration, General

Mba, Human Resource Management

Bba, Marketing

Hsc, Humanities