Saima Islam Email & Phone Number

Toronto, Canada Area

• Assisted with the recruitment process, including posting jobs, collecting resumes, arranging interview schedules, conducting interviews and reference checks, and arranging orientation sessions.• Prepared HR documents; transfer letters, confirmation of employment.• Coordinate employee onboarding activities• Created and Maintained employee digital and physical files.• Executed on day-to-day administration of the team.• Coordinates human resources communications efforts, using staff intranet, social media and other communications tool.• Administered HR (BambooHR and/or Lever).• Organized and planned holiday Party with team.• Assisted with year-round and Festival Staff Pass creation and distribution

Toronto, Canada Area

• Communicated with customers via phone, email and in-person• Answered questions regarding product details, the company, and/or account issues• Responded to concerns and explained possible solutions to ensure satisfaction• Engaged in active listening with customers, clarifying information and diffusing conflict• Provided administrative support and ensured the efficient day –to-day operation• Maintained records of customer interactions, transactions, comments and complaints

Toronto, Canada Area

• Worked closely with teachers to create a fun and educational schedule of activities• Prepared and administered assessment tools to evaluate students’ progress• Assisted teacher in the organization and operation of classroom by providing extra supervision as well as administrative assistance when needed• Created teaching modules for the students that will help them understand complex concepts comfortably

Toronto, Canada Area

• Supervised a classroom of 25 students and assist the head teacher in teaching them and ensuring their health and safety• Facilitated one-on-one and group academic skill development sessions for students• Maintained accurate record keeping for daily attendance and students’ progress

House # 85, Road # 8, Block # C, Gulshan, Dhaka.

●Tracking of plot selling progress.●Preparation of documents for the customer and office.●Handing over customer file to the respective customer.●Preserve the office copy file for each customer.●Remind the customer about deposition of their installment.●Create and maintain prospects database and update regularly.●Carry out tele-marketing to sensitize the target audience.●Handle customer complain both over telephone and personal meeting.

Bangladesh

• Coordinated, organized facilities and managed all event details, such as catering, décor, staffing, entertainment, location, invitee list, promotional material and equipment rentals • Assisted with the setup and teardown of the event space for tours and special events• Followed and executed the logistics and schedule of the event; conduct pre- and post- event evaluations and report on outcomes• Coordinated, organized facilities and managed all event details, such as catering, décor, staffing, entertainment, location, invitee list, promotional material and equipment rentals • Maintained Social Media and kept positive relationships with Staff and Clients

Post-Graduate Certificate, Human Resources Management/Personnel Administration, General

Mba, Human Resource Management

Bba, Marketing

Hsc, Humanities