Saima Zafar (Ruby) Email & Phone Number

Leicester, GB

Leicestershire, England, United Kingdom

Leicester City, England, United Kingdom

• Providing one-to-one support, coaching, and positively influencing Restart Scheme participants who recently dropped out of work to find sustainable employment to achieve job outcome threshold.
• Supporting participants overcome barriers to employment by engaging with them, setting up and reviewing SMART action plans for participants, and finding them sustainable employment.
• Signposting to local stakeholders to provide support where required such as debt concerns, mental health conditions or career coaching.
• Providing employers with high-quality services, including recruitment, with a variable focus on sales, service, and participant preparation.
• Delivering performance against agreed sales, service, and quality KPI's Such as Customer service standards (CSS)
• Maintaining a good understanding of the local and regional labour market and employer needs to inform operational delivery and support targeting of sectors and employers.

Leicester, England, United Kingdom

• Using coaching skills and diagnostic tools to help and support long term unemployed participant group such as ex-offenders, MAPPA, Health issues with multiple complex barriers on Restart Scheme in conjunction with DWP.

Leicester, England, United Kingdom

• Managing a team of around 8+ colleagues on a daily basis to engage and support across a fast-paced E-commerce warehouse based operation.
• Active day-to-day management of warehouse team which involves goods in, picking, packing, replenishment and dispatching orders ranging from 200 to 2000.
• Ensuring items are sent correctly packaged, correct paperwork and meet time deadlines.
• Managing the marketing budget and channel plan across the company’s e-commerce sites and marketplaces including amazon and eBay
• Liaising with wider remote team (Product, Marketing, Finance) to ensure capacity in the warehouse is effectively managed and timed appropriately with marketing campaigns and new product launches
• Monitoring and optimising listing, advertising, website and stores performance.

Leicester, United Kingdom

• Coaching and removing barriers of customers who may have been away from the labour market for a long period referred to the Work Programme contract through job centre plus
• Responsible for getting sales leads and finding suitable job opportunities for customers through sales calls, finding jobs on the internet, newspaper and visit with employers ensuring sustainable vacancies are secured.
• Using knowledge of safe guarding to deal and sign post customers facing complex issues relating Housing, Homelessness, alcohol, drugs, criminal convictions and mental illness to relevant authorities and organisations.
• Identifying skill shortages within the local labour job market and arranging the relevant skills development opportunities for customers i.e. Apprenticeships, CSCS, SIA, Retail, Cleaning, Contact Centre and Warehouse.
• Using dairy and caseload management skills to support and motivate180 customers in achieving there required outcome and ensuring In work Support has provided to sustain employment.
• Driven to achieve monthly job entry target of 10 customers in to work, Consistent performer for 7 consecutive months in 2013 to achieve and exceed target to record breaking job entries up to 17 in one month

Leicester, United Kingdom

• Using coaching skills and diagnostic tools to help and support long term unemployed client group with multiple barriers on Flexible New Deal in conjunction with job centre plus
• To assist clients to produce action plans, Better off calculation, job search activity, Curriculum Vitae and specimen letters of application according to customer’s individual needs to overcome their barrier to secure.
• Research and organise training opportunities for clients
• Carry out daily administration tasks using CJM /CRM, effective outlook based diary management
• Conducting client reviews with the aim of increasing job search focus and commitment and ensuring contractual compliance requirements are met
• Arrange additional employability training for clients as appropriate to their job search goals – tasters, short courses and specialist help.

Leicester, United Kingdom

• Dealing with Employers Verifications gained from primary job outcomes for the New Deal PSL Leicestershire and Leicester POEM Contract
• Ensuring all employment/client details correlate with FIMP Data base and Outreach Rag spreadsheets, contacting the employers to confirm the contractual requirements have been met.
• Liaising with Employment Agencies in Leicestershire to establish better working relationships to facilitate the verification process and obtain up to date vacancies to be passed onto the BDE
• Liaise with employers regarding number of employees, current vacancies and to introduce Work trials and placements, passing any relevant information and interest to the BDE team for them to action
• Process verifications on a daily basis for weekly statistics and weekly county reports and also update outreach board and to inform advisors about their progress.
• One to One Job Outcome and Verification Support Session with advisors when needed.

Level 2 Practitioner, Level 2 Practitioner In Employability Sector

Nvq Level 3, Employment Related Services, Level 3

NVQ Level 3 in Employment related Services

Level 2 Certificate

Equality & Diversity Conflict Resolution and Personal Safety Developing effective team member skills Developing yourself as an effective.

Education record

Mental Health First Aider Conflict Management