Graphic Design- Design high-quality visuals, infographics, and marketing templates for internal use atEsuccess.- Develop logos and custom designs for clients based on their individual projectrequirements.- Collaborate with clients to understand their vision and deliver graphic content that alignswith their brand identity.- Manage multiple design projects, ensuring timely delivery while maintaining creativityand originality.Business Development- Identify and build relationships with potential clients, associations, and businesspartners.- Network within the industry to expand Esuccess’s client base and explore new growthopportunities.- Actively reach out to companies and associations to introduce Esuccess’s services,securing new business opportunities.- Support the VP of Business Development in strategizing and executing businessdevelopment initiatives.

Supervised the self-checkout area to ensure a smooth and efficient flow of customer transactions.Provided prompt assistance to customers with scanning, payment issues, and troubleshooting self-checkout machines.Actively monitor customer activity to prevent theft or misuse of self-checkout stations, ensuring a secure shopping environment.Engaged with customers in a friendly and professional manner, resolving issues and answering questions to enhance their shopping experience.Handled cash and card payments accurately at the till, ensuring smooth and efficient transactions.

As a Junior Officer at NRB Commercial Bank, I advanced key business objectives using my technical and creative skills to drive growth, enhance customer engagement, and improve operational efficiency. My efforts supported strategic goals and boosted market competitiveness.Strategic Digital Enhancement and Brand Visibility• Collaborated with web developers to revamp the bank’s website, increasing web traffic by 10% and customer engagement by 15%.• Created technical illustrations for marketing materials, enhancing brand recognition.Dynamic Content Development and Customer Interaction• Developed animations for digital platforms, improving the user experience and increasing retention by 15%.• Provided effective technical support for mobile banking apps, achieving a 95% customer satisfaction rate.Financial Accuracy and Process Optimization• Managed digital transactions and cheque processing with precision, reducing discrepancies by 98%.• Systematized administrative processes, boosting operational efficiency by 20%.Enhanced Mobile Financial Services (MFS)• Redesigned mobile apps to align with user expectations, boosting monthly active users by 15%.Skill Highlights• Expertise in Core Banking, Graphic Design, Technical Support, and Administrative Management.• Proficient with Adobe Creative Suite, focusing on user interfaces and customer experience.My role at NRB Commercial Bank was integral to blending innovative solutions with robust financial practices to drive business success.