Sam Chowdhury Email & Phone Number

New York, Ny, Us

Boston, Ma, Us

Boston, Ma, Us

Responsibilities: - Elicit requirements from business stakeholders and technical teams using interviews, and requirement gathering sessions- Create detailed documentation such as Business Requirements Documents, Technical Implementation Plans, API Collections, Process Mappings Documents, Systems Architecture. - Critically evaluate client strategies and industry knowledge to propose and execute real-time loyalty engagement solutions - Partner with clients in understanding loyalty vision and customer journeys- Serve as the primary conduit between internal teams and client teams - Responsible for finalizing direction, solution, and requirements for client integrations- Serve as the client liaison between Client, Engineering, Product, Delivery Team and Sales to understand and create solutions for evolving the platform and add value to SessionM product offerings- Train and empower Solution Architects in standard processes, platform, and data architecture - Demo platform and platform enhancements to new and existing clients Accomplishments:- Led first migration from legacy systems to a new platform for enterprise clients - Contributed to over ~10 million in yearly revenue to SessionM through direct involvement in new contracts and upsells for existing contracts- Enabled global strategy and scalability in loyalty for two large multinational QSR companies across 7 countries- Enabled global strategy and scalability in loyalty for a multinational retail company across 4 countries- Created and facilitated team wide wiki for product offerings, best practice, and workflows to synthesize knowledge and standardize client interactions

Boston, Ma, Us

Seattle, Washington, Us

Responsibilities:- Translated client visions and data imaging needs and creating workflows that ensure quality delivery.- Engaged with different clients at different stages to gain a more holistic view of acquisition, engagement, and retention working and constantly offer insights and services for upcoming projects as well as product enhancements and features.- Contributed to streamlining internal processes and best practices for financial analysis, documentation, workflow optimization, and cost reduction.- Involved in creating case studies and presentations for case review, internal process reviews, and trend analysis across projects.- Collaborated with various departments and cross-functional groups in product enhancement discussions.- Delighted and retained clients and successfully brought in new projects through continued engagement and collaboration.- Created and reported on KPIs for project success, client deliveries, risks, and retention.Achievements:- Proposed, designed, implemented and rolled out JIRA integration for Customer Success, Quality Assurance, Finance teams. Increase efficiency and transparency into projects, risks, and revenue pipeline.- Successfully executed over 400K in revenue for projects in 2018.

Boston, Massachusetts, Us

Responsibilities:- Worked closely with clients to analyze workflow data, POS requirements, and reporting needs for implementation, testing, and deployment to ensure success with ConneX.- Provided support and resolutions for client issues, scope future enhancements, and built client knowledge base of ConneX capabilities.- Evaluated current processes, assessed bottlenecks, and streamlined implementation and deployment strategies.- Built monitoring processes and best practice roadmaps.- Designed client facing documentation and internal ConneX content.- Acted as a liaison between POS companies and clients.- Established and maintained client relationships for new and existing clients providing support and guidance during implementation, deployment, and post-pilot issues.- Examined data trends to determine root cause in variations.- Conceptualized, documented and presented creative internal and external solutions.Achievements:- Successfully migrated over 10 clients to ConneX integration workflow.- Successfully managed 5 clients for ongoing support and feature enhancements.- Deployed internal documentation system and client facing API literature.- Standardized stored procedure across 30 clients for data normalization and post-processing.

Boston, Massachusetts, Us

Responsibilities:- Managed Quality Assurance team, create best practices, set forth quality assurance standards, goals and expectations. Translate business requirements into a testing strategy. Always thrived to improve speed, a standard of quality, and efficiency in testing.- Built long term goals in line with strategic business direction. This requires collaborating with different departments to better understand stakeholder expectations, current, upcoming and future implementations, and projects that create value.- Increased and streamlined automation coverage by implementing frameworks, creating test scripts, implementing monitoring and alerting processes.- Maintained documentation repository by reviewing user created content, providing feedback on new content, archiving outdated material, and creating an easy department wiki for referencing for entire Engineering Team.- Tested in the following areas: e-commerce and content sites, internal and third-party API and web-services, diverse number of internal applications built for various departmental workflows.- Spearheaded and coordinated projects between various departments while simultaneously executing internal projects to further company success.- Acted as Project Manager for web product rollouts.Achievements:- Increased automation testing and coverage by 50%.- Redesigned and created a standardized system of documentation using Confluence ad workflow in JIRA.

Windsor, Ct, Us

Responsibilities:- Worked in an Agile environment to produce quality testing for financial analytics software.- Reported on coverage metrics for automation prior to releases to ensure quality control.- Created and updated regression test plans for multiple Portia applications- Produced automated testing for PORTIA Services for user guides, regression test plans, and client workflow.- Revised security, portfolio and transaction training manuals for client use and documentation for in house automation tool. - Engaged in multi-user and regressions testing for defects across different release versions and SQL servers.- Trained interns on reporting and automation methods. Achievements:- Led the automation overhaul project to automate the extensive user documentation provided to our clients- Researched and implemented various vendor tools in order to optimize our QA resources and work-flow, quickly update testing, and produce real-time run metrics for manual and automation testing and instant defect reporting. Increased efficiency for manual testing by 50%.

Ithaca, Ny, Us

- Managed online course content for Sakai, including file repository, events, and announcements- Created reports and presentations based on market research using SPSS, Access, and InDesign- Researched and compiled data for class discussions and presentations - Assisted students with coursework by providing additional tutoring, study sessions, and guides

Ithaca, Ny, Us

Responsibilities:- Led workshops for students, faculty, and staff in core topics and specialized software.- Developed documentation and tutorials for various software and web application such as Access, Sakai, Excel, FileMaker Pro, InDesign, etc.- Served and a consultant and implementation specialist for faculty and staff and special projects for departmental needs, courses, and research.- Trained new team members on best practices for leading workshops, creating documentation, and working on special projects.- Proposed and implemented new areas of software education based on research into educational and productivity tools used on campuses.Achievements:- Migrated faculty from Blackboard to Sakai through the creation of online Sakai tutorials, daily workshops, and content migration across campus.- Introduced Microsoft Access as a new area to campus which included several innovative workshops such as "Designing Databases without a Computer".

Responsibilities:- Worked with stakeholders to understand company financial, operating, and reporting workflows in order to build backend architecture, design user interface and build automated reports. - Built automatic SMS customer payment alert system and online collection portal- Created customer templates for external use and training documentation for hand off to office employees. Achievements:- Normalized a system of accounts for tacking payments between clients and third party brokers.- Developed website, created servers for business emails, consolidated accounts from Quickbooks to feed into automated reconciliation reports.- Created automated reporting systems for payments, profit estimation, and archival of annual data.

New York, Us

- Worked with advisors to develop expertise in equity markets, floor trading, and arbitrage profiting.- Created an Equity Matrix to help future interns track the standings of asset classes in later market studies. - Delivered reports based on extensive research for allocation of personal investment for clients in areas such as retirement funds and life insurance.

- Consolidated accounts from New York and Italy divisions - Managed books for daily transactions while keeping records of various bank accounts and allocating transactions respectively - Made collections calls on overdue accounts - Filled in for receptionist during their lunch breaks and vacation days.

Master Of Business Administration (Mba), Strategy And Innovation, Technology And Management

Bachelor Of Science (B.S.), Business Administration, Concentration In International Business, Minor In Biology

Technical High School Diploma With Honors, Bio-Medical