Managing the operations and expansion of 'Cheeky Monkeys' Edutainment centers across the US market

Responsible in supporting and propelling market penetration by reaching out to current customers, managing existing accounts and acting as a liaison between these organizations and Concentra clinics. Use customer service, sales and product expertise to influence customers, offering Concentra products, and optimizing business outcomes in the process. Identifying and pursuing additional opportunities for customer growth while consistently exceeding sales growth objectives in accordance with the Concentra sales model.Managing customer expectation and ensuring the delivery of exceptional customer service.

Performing intermediate duties and support related to branch operational activities and financial services;Processesing all new account transactionsAssisting customers in their selection of various accounts and financial servicesCross-selling the Bank's products and servicesOpening, maintaining and closing of all account typesPromoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services Providing leadership, training and support to less experienced New Account Representatives and other branch staff members.

Undertook recruitment and administration activities which included interviewing, preparing offer letters, reject letters, probationary period monitoring, reference requests, maintaining recruitment agency files, reference check and on boarding of new staff. Administered the starters and leavers’ processes ensuring all relevant departments and HR records are updated. Developed HR processes and procedures including recruitment, absenteeism and other internal policies. Administered all staff correspondence relating to employment matters including preparing contractual and non-contractual documents Carried out induction training and coordinated training programs for new starters with the brands Created and maintain all employee files Initiated a recognition programs to increase morale and enthusiasm among employees. Created weekly/monthly Performance reports.Established yearly performance appraisals reviews for staff at all level.Provide general administrative support to other department Assisted Sales and Marketing team in ad hoc projects and process improvements

Acquire new relationships and deepen existing relationships through profiling, meeting and cold calling to try and uncover additional needs.Evaluate client’s financial needs and recommend products to meet their needs.Strong sales skills selling financial products and convenience items.Strong customer service and organizational skills.Maintaining high level of personal sales.Process and close Home Equity Loan, Auto Loan, and Personal Loan applications

Developed and delivered successful marketing communications plans for product launches, events, sales support, including defining objectives, identifying audiences, message mapping, determining an integrated marketing mix, timeline development, budgeting, execution of all deliverables, and success measurementsEnsured consistent adherence to brand guidelines and trademarks in all marketing materials and activitiesPlanned and executed internal and external communications including brochures, product sheets, collateral, web content, trade advertising, phone scripts, signage, testimonials, and other support toolsSupported CEO and other business leaders through presentation and script developmentPlanned, organized, executed and managed events including trade shows, customer and partner events, industry events, sales training sessions and other corporate eventsCollaborated cross-functionally on projects with key members, including product, sales, market research and business development teamsEnsured media coverage through press releases and press conferences and develop key relationships with industry pressOversaw electronic communications including email development and bulk broadcast, adhering to regulations and enhancing this communication channelDefined and implemented clear positioning and messaging for recognition programsDeveloped promotions, campaigns and scripts for sales team to support sales efforts, tools, product launches and events.