Saima K. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Led a dynamic team, assigning tasks, resolving concerns, and fostering unity. Optimized client communication by developing efficient email templates, streamlining processes. Collaborating seamlessly with sales teams, I enhanced workflows and supported sales efforts through meetings and presentations. I facilitated collaboration with the relevant departments to elevate event execution. Upholding exceptional customer service standards, I monitored revenue, maximized space utilization, and proactively tackled challenges. I conducted thorough post-event evaluations and meetings, gathering feedback and ensuring continuous enhancement. Additionally, I maintained precise bookings, actively participated in operational meetings, and remained updated on industry trends to innovate event offerings.

Toronto, On

Primarily focused on building, maintaining and growing relationships with potential and high profile accounts. Planned over 500 successful events with budget between $4,000 and $300,000. Prepared all event documentation and coordinated with Sales, property departments and customer to ensure consistent, high level service and a seamless guest experience throughout pre-event, event and post-event phases. Recognized opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Loved to think outside the box for ideas to create wow factors for groups consistently. Oversaw and organized events that made an impact on a target audience. Handled events of average and high complexity by effectively and proactively managing logistics and monitoring the functions onsite.

Toronto, On

Provided administration support for convention services team to improve processes and increase productivity. Demonstrated outstanding organizational skills, paid attention to details. Worked well under pressure with enthusiastic attitude and strived to provide exceptional customer service. Provided integral support in planning logistics of client’s events and internal events with full on-site coordination on event days. Additionally, strong interpersonal skills and vendor relationship management.

Toronto, On

Acted as a liaison between Meeting Professionals/Catering Customers and all operating departments to ensure a high standard of organization and guest service throughout all convention and banquet meeting areas. Provided a visible and accessible floor presence in order to anticipate, understand and act upon all client needs. Provided daily support to the Meeting & Event Managers and Event Operations Team to ensure effective operation of either department, or any other supportive functions based upon the requirements of the hotel and guest needs and expectations.

Toronto, On

Joined the Front Office Team as a Guest Service Associate and was offered the Front Desk Associate position based on my high motivation, eagerness to explore and learn. During this role, I ensured that the guests received exceptional customer services by exceeding the standards for all processes; check-in/out guests, accurate charging/billing of guest accounts, reservation calls, and guest inquiries., maximizing revenue and promotion of the hotel’s outlets where applicable. Being passionate about creating a memorable hotel experiences for all our guests, I always aimed to exhibit a positive, responsive, persistent, supportive and accommodating attitude. Demonstrated effective communicating skills, ensuring accurate information flowed to various departments. Handled emergency situations in a rationalized manner.

Mississauga, On

Being in a customer service role allowed me to set and maintain the service standards in every interaction. This position was the architect of my experience which allowed me to use the ability to read needs plus desires that were both implicitly and explicitly communicated. It provided me with an opportunity to greet and orient guests with impeccable social grace. It also allowed me to showcase genuine presence + emotional as well as intelligent problem solving for guests.

Mississauga, On

• Handled inbound and outbound calls from clients• Dealt with customer’s directly at all levels insure prompt and efficient service• Dealt with inquires and handled lost and found articles.• Opened, closed, and modified contracts• Made reservations for customers• Processed debit, credit, cash and pre-authorization transactions• Dispatched shuttle service for customers• Filled contracts accordingly and balanced Daily Business Reports.

Diploma In Information Technology

Bachelor Of Arts (B.A.), Political Science