Saima Khan Email & Phone Number

Toronto, Ontario, Canada

• Led multiple enterprise-wide IT and digital transformation projects, overseeing all aspects from planning to execution.• Managed concurrent projects, ensuring adherence to budget, schedule, scope, and quality standards while effectively managing risks, communication, and stakeholder engagement.• Demonstrated proficiency in security, IT, marketing, privacy, legal, compliance, HR, and communications.• Prepared technical, project, strategic, and financial documentation for stakeholders.• Established relationships with internal partners, clients, vendors, and technical resources to manage project priorities effectively.• Conducted daily scrum meetings and planning sessions, resolving obstacles promptly.• Managed enterprise-wide BYOD program deployment.• Oversaw VMWare Workspace One infrastructure data center migration.• Managed Office 365 Azure Information Protection implementation.• Directed VMWare Workspace One infrastructure build and deployment.• Led ServiceNow deployment, migration, and rollout.• Provided High-level Design Documents for business review on mobility infrastructure.• Assisted Mobility integrator with low-level settings and configuration for Change Management.• Projected to setup 11000 iOS and Android Mobile devices including Tablets for enrollment in Microsoft Intune.• Assisted in creation of Intune profiles and compliance policies as per the DLP requirements.• Assisted in creation of MAM policies for managed Apps: Outlook, Office, OneNote, and OneDrive for business. (DLP Managed)• Aided with setting up Apple DEP (devices enrollment program) Portal and configured Intune Server.Key Achievements: Successfully led the migration from Workspace ONE to Intune, ensuring minimal disruptions, optimized resource utilization, and facilitated user adoption. This enhanced operational efficiency and fostered continuous improvement through proactive risk mitigation and performance tracking.

Toronto, Ontario, Canada

• Illustrate a rudimentary understanding of Salesforce, VisualForce, HTML, and Dashboard setup, creating reports, forms, templates, fields, layouts, and managing relationships. Custom labels, translation workbench, facilitating chatter groups, user role maintenance, email templates, knowledge articles, and search optimization.• Serve as the customer advocate, collaborating with key stakeholders to develop product use cases and ensure alignment with market and user needs during product design reviews.• Conduct user acceptance testing to validate developed capabilities against predefined criteria.• Craft user stories to support agile development processes.• Collaborate with Sales, Marketing, Customer Support, Legal, and Professional Services teams, providing product expertise and thought leadership.• Educate stakeholders on HR product features and benefits through product demonstrations and site walkthroughs.• Negotiate with stakeholders to translate business objectives into prioritized user stories, considering market insights, internal requirements, and business value.• Drive release vision, feature prioritization, acceptance, and release decisions.• Participate in project processes such as Release Planning, Sprint Planning, Backlog Grooming, Daily Scrum, and Sprint Review.• Define and prioritize work backlog, maintaining its integrity and relevance.• Establish key performance indicators (KPIs) and develop HR dashboards to track product performance, contributing insights for product development enhancements.• Collaborate closely with product SCRUM teams to clarify requirements and balance business needs with technical considerations.Key Achievement: Successfully led a Business Transformation and Process Improvement project, resulting in streamlined processes, reduced costs, and improved quality. This fostered a culture of continuous improvement, significantly boosting the company's efficiency and competitive advantage.

Toronto, Ontario, Canada

• Hardware refresh of 7000 Devices (PC, Accessories) + Software upgrade.• Direct the Centre of Excellence (Agile PMO).• Oversaw technology transition initiatives, emphasizing process improvement.• Led need assessment, elicitation, and requirements analysis.• Developed and analyzed various models (scope, business process, rules, data, interface).• Defined requirement specifications (SRS) • Maintained end-to-end traceability including the requirement traceability matrix.• Designed, developed, and deployed Field Service Management System (Client and Mobile Application).• Evaluated and determined migration requirements from various sources.• Executed data extraction, transformation, and loading, ensuring data integrity and security.• Facilitated knowledge transfer and training for stakeholders.• Conducted pre-production/post-production testing and transition activities.• Directed evaluation and sustainment plan for continued benefit realization.Key Achievement: Successfully modernized the company's technology infrastructure, resulting in improved performance, enhanced security, and increased productivity, significantly benefiting the company.

Toronto, Ontario, Canada

• Oversaw transition of projects from the Sales Department to the Projects Department.• Appointed suitable project leadership (Project Manager, Engineer, Supervisor and (SME) technical Subject Matter Experts) based on project scale.• Analyzed Daily and Weekly Project Reports for real-time project status tracking and resource optimization.• Identified, analyzed, and planned risk responses (Accept/Avoid/Transfer/Mitigate/Exploit) and managed risks in real time.• Consulted management for critical decisions per Escalation Protocol and prepared Monthly Project Reports for the board.• Evaluated technical documents and approvals throughout the project lifecycle.• Managed projects (Scope, Schedule, Cost, Quality, Resources), including variance, earned value, and change requests, utilizing Agile tools and techniques.• Monitored project progress and facilitated governance meetings.• Engaged stakeholders, including project leadership, SMEs, technical staff, logistics, management, board, consultants, and clients.Key Achievement: Successfully achieved the seamless integration of new processes and resources, ensuring minimal disruption and maximizing operational effectiveness for the company.

Mississauga, Ontario, Canada

• Aligned programs with organizational strategy via the Portfolio interface.• Defined program goals, objectives, and roadmap to align component projects with organizational vision and mission.• Supervised benefits lifecycle from identification to sustainment.• Oversaw component project management across authorization, integration, and closure phases.• Utilized a hybrid approach integrating traditional and Agile methodologies.• Engaged stakeholders through identification, analysis, planning, and communication.• Managed risks and opportunities via identification, analysis, and response strategy.• Implemented governance policies and practices, overseeing progress and decision-making.• Ensured strategic and tactical alignment of programs within the Portfolio.Key Achievement: Successfully modernized the company's technology infrastructure, resulting in improved performance, enhanced security, and increased productivity, significantly benefiting the company.

Burlington, Ontario, Canada

1. Provided consultation on Network Solutions and Extra Low Voltage (ELV) Systems.2. Supervised and assessed Program/Project budgets, System Requirement Specifications, Site Surveys, Survey Reports, Technical & Commercial Proposals, and Technical Presentations.3. Aligned strategies with organizational objectives.4. Designed solutions and calculated efforts.5. Verified Bills of Materials/Bills of Quantities for inquiries.6. Oversaw Project and Operations Management.7. Coordinated with the Logistics Department, Clients/Customers, and Partners/Vendors/Suppliers.8. Negotiated, selected, and prioritized pricing.Key Achievement: Cultivated a culture of Knowledge Acquisition and Sharing, leading to divisional revenue growth from CAD 100,000 to CAD 10,000,00 annually.

Toronto, Ontario, Canada

• Introduced PMBOK and PMI-ACP/PMP Standards.• Evaluated PMI Certification eligibility and aided with Application, Audit, and Panel Review.• Prepared course materials that were aligned with the PMI Exam Content Outline (ECO) and conducted training sessions.• Offered Crash Courses and Quick Reviews for comprehensive exam preparation.• Guided candidates through Practice Questions and Mock Tests to assess exam readiness.• Emphasized real-world application of concepts to ensure candidates are job ready.Key Achievement: Successfully led a Business Transformation and Process Improvement project, resulting in streamlined processes, reduced costs, and improved quality. This fostered a culture of continuous improvement, significantly boosting the company's efficiency and competitive advantage.

Diploma Of Education, Information Technology

Bachelor Of Arts - Ba