- Develop and implement comprehensive security strategies that align with the company's business objectives.- Enhance the quality of security services to ensure optimal performance and user satisfaction.- Design and maintain an effective security management framework to streamline operations.- Analyze and report on the security department's workload, ensuring resources are appropriately allocated.- Standardize security procedures across all company properties to maintain consistency and efficiency.- Proactively identify, evaluate, and reduce risks associated with the organization's activities.- Formulate robust contingency plans for crisis management, ensuring minimal impact on the organization's continuity and reputation.

Managing over 150 staff of security team- Direct and administer all Security operations and functions to include, but not limited to, preserving the safety and security of the guests, team members and the facility, safe work practice promotion, safety incentive programs and classes, systems use and management, lost and found, budgeting and forecasting, department management, adherence local standards and meeting participation and facilitation- Direct and administer the patrol of the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions- Direct and lead investigations of accidents, thefts, property loss and unlawful activities- Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property- Serve as primary liaison with local law enforcement- Oversee the administration and accuracy of all required reports and documentation- Respond to guest inquiries and requests in a timely, friendly and efficient manner- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward- Recruit, interview and train team members

Managing over 15 staff for Front Office.- Monitor on-day room selling situation- Apply appropriate room selling strategy to maximize on-day room occupancy- Leading Guest Services Teams- Maintaining Guest Services and Front Desk Goals.- Ensuring Exceptional Customer Service- Implementing Projects and Policies- Conducting Human Resource Activities- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.- Analyzes information and evaluating results to choose the best solution and solve problems.- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.- Maintains high visibility in public areas during peak times.- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.- Performs Front Desk duties in high demand times.

- Managing over 90 staff for Front Office Department and Security (25 staff from Front Office, 20 staff from Concierge, five staff from Reservations, three staff from Guest Relations, and 50 staff members from Security)- Managing hotel Security department- To arrange and provide Butler service for Government officials, diplomats, and Celebrities staying in the hotel.- Handle and organize any Government Official, Diplomat, and Celebrities who are visiting the hotel’s Food and Beverage Outlets- Responsible for the Rooms Division annual revenue forecast and departmental budget- Responsible for the room’s annual budgeting - Oversee Front Office & Concierge operation - To meet and greet and see off all the hotel VIP guests- Co-ordinate and arrange Michelin guide annual evaluation for all the Food and Beverage outlet- Arrange training for Front Office and Concierge Department to meet the international hotel standard.- Plan and provide training to Front Office and Concierge Department to obtain Macau Occupational Skills Recognition System, Gold Pin- Handling guest complaints and issue- Review and improve hotel security issue- Review hotel Fire & Safety procedure- Provide training to the hotel security department.

Front Office Operations, VIP arrival and department arrangement

Restaurant Service

Assist Head Chef