Saimun Islam Email & Phone Number

Lake Success, NY, US

• Optimized appointment scheduling processes with data-driven solutions and process improvements, achieving a 20% boost in satisfaction and a 15% reduction in scheduling errors.
• Collaborated with cross-functional teams (vendors, SMEs) to capture and transform requirements into actionable use cases through Agile methodologies and JAD sessions. Effectively translated business needs into.
• Led Agile SCRUM ceremonies and maintained Sprint Burn-down charts, increasing on-time project delivery by 30%. Enhanced team collaboration and efficiency through Agile project management and Scrum framework.
• Authored and maintained 100+ Use Cases, User Stories, FRDs, and TRDs, using UML diagrams, wireframes, and workflow models to ensure clear communication with development teams and alignment on requirements.
• Developed dynamic dashboards and reports in Tableau and Excel, delivering key metrics and insights to stakeholders. Leveraged data analytics and visual storytelling to drive data-informed decisions and improve business.
• Led User Acceptance Testing (UAT) for 5+ projects, designing and executing 100+ test cases to verify functionality and alignment with requirements. Collaborated with QA teams to resolve 95% of defects, ensuring.

• Accomplished Operations Analyst with a track record in enhancing system security, optimizing workflows, and implementing data-driven solutions. Skilled in user access management, incident monitoring, and.
• Strengthened security by monitoring traffic and implementing rigorous protocols, ensuring compliance with best practices and safeguarding sensitive data.
• Managed user access controls and permissions, enforcing Multi-Factor Authentication (MFA) to secure access and prevent unauthorized entry.
• Designed and maintained a security dashboard for real-time incident insights, enabling swift response to security events and enhancing situational awareness.
• Oversaw ticketing systems to prioritize and resolve support requests, reducing response times and mitigating vulnerabilities through proactive management.
• Analyzed security traffic and lockout patterns to detect unusual activities, providing early threat detection and strengthening security posture.

New York, NY, US

• Chat-Box Implementation: Led the implementation of a chat-box feature on CUNYFIRST Mobile and Online Portal using natural language processing, providing instant responses to student inquiries.
• Requirements Gathering: Collaborated with business vendors and Subject Matter Experts to capture and transform requirements into effective use cases using Agile methodologies.
• Business Analysis: Analyzed client requirements through document analysis, interviews, JAD sessions, and workflow analysis within a Scrum framework.
• Process Flow & Diagrams: Created process flow and activity diagrams to illustrate data flow between systems, supporting business and IT teams.
• Communication & Alignment: Ensured clear communication and alignment between business and technical teams throughout all SDLC (Software Development Life Cycle) phases, eliminating gaps.
• Process Improvement: Conducted detailed business process analysis, identified ongoing issues, prioritized backlog, and updated project plans to ensure successful UAT and delivery.