Driven Associate Team Lead with extensive experience in SaaS Product Support and a strong background as a Senior Technical Support Specialist. Skilled in leading teams, client management, and customer service, with proficiency in SQL, Salesforce, and Microsoft Excel. Adept at fostering a collaborative team environment and promoting self-directed learning. Holds a Bachelor's degree in Computer Applications from Karpagam Academy of Higher Education, Coimbatore, and is currently pursuing an MBA in Human Resource Management (Distance Learning) at Bharathiar University. Committed to enhancing team efficiency and driving customer success through strategic leadership and effective time management.