As a Backend Engineer, developed and maintained RESTful APIs and chatbots, and created pipelines for semantic search and tag prediction. Designed backend solutions and built no-code workflows for CRM platforms like Zendesk and Freshdesk. Enhanced data processing and machine learning capabilities using Python, MongoDB, AWS Step Functions, Lambda, S3, and EFS, and leveraged Python libraries such as Pandas, NumPy, PyTorch, and NLTK.

At DeepSupportDesk, developed features for KPI analytics software and built a backend system using FastAPI for automated insights generation based on KPI metrics. Utilized Python and AWS services, including EC2, DynamoDB, and RDS.