Yugender Kumar Saini Email & Phone Number

Brampton, ON, CA

Woodbridge, Ontario, Canada

Responsible for imaging and software installs on end user devices.Provided level 1 support to users with login problems, data access and login problems after the update. Participation in staging and integration of IT hardware.Maintain accurate record of installation including, but not limited to, quantities, serial numbers and asset numbers of installed.

Ontario, Canada

Providing phone support to customers and fellow techniciansSubject matter expert in training new employeesFacilitated over a platform to resolve customer inquiries in regards with product knowledgeDealing with customers from different backgroundsInstalling wifi modems, iptvs and home phone systemsConfiguring home phone based alarm systemsResolving customer.

North York, Canada

Taking orders and handling customer issues over the phone.Memorized entire line of products and services offered, including prices and special discountsTrained new employees to provide excellent customer service and conflict resolution techniquesSolved billing problems and customer inquiries like purchase refunds

Keeping track of inventory and making orders on a weekly basis.Handling customer disputes with other employees.Managing the cash register with full responsibility.Be more approachable and attract more customers