• Restructured employee onboarding, reducing initial training period from 5 days to 3.• Converted an ad hoc knowledge base into a consistent, simplified library.• Increased employee retention from 35% to 80%, as measured by 90-day metric.• Innovated with an incremental pod-based approach to ease new hires into complex procedures.• Redesigned the call documentation portal into a column-based, streamlined workflow.• Revamped and consolidated pre-existing training materials.• Delivered entertaining and insightful presentations on new initiatives.

• Spearheaded the very first Today at Apple in-store educational sessions, including Photo Walks and Sketch Walks, taking customers outside the store to apply new skills.• Created an annual campaign to elevate team knowledge through engaging and innovative daily presentations. During this 4-week campaign, the store routinely exceeds its weekly forecasted accessories sales by $20k.• Developed an educational Health & Fitness educational session that was rolled out company-wide.• Redesigned the Apple Watch Try-On Experience in-store, doubling customer satisfaction (81% compared to 40% PQ).• Managed Apple Camp, Field Trips, and Volunteer Events covering a wide array of creative and productivity-related topics for youth, business owners, and educators.• Filmed, wrote, and edited entertaining and educational short films for store meetings• Wrote training materials to elevate the store’s collective knowledge and confidence.

• Leveraged Apple’s LMS to track interdepartmental training module completion.• Oversaw the onboarding of new hires – trained 86% of the sales team for the 2021 launch season • Reduced onboarding time by 3 days by writing interactive ebooks that streamlined trainings. • Wrote a gamified curriculum for employee training, adding RPG concepts and competitive elements to personal development.• Guided my entire team through a set of 5-hour trainings with a tight deadline with no strain on normal business operations. I was the only Training Lead in the Pacific Northwest to complete this task on time.• Drove product knowledge by identifying colleagues' areas of opportunity and leading improvised training sessions. • Collaborated with cross-functional teams across the market to execute on training initiatives.

• Maintained a team-leading customer satisfaction rating of 80-100%• Resolved customer tech support issues via 2-3 concurrent chat conversations.• Wrote solutions with a consistent, high-quality voice, translating complex concepts into approachable troubleshooting steps.• Worked independently and exceeded every role metric without supervision. • Streamlined support workflow and customer journey through customizable macros.

• Consulted with clients to align on their organization goals• Established a roadmap to attain that lifestyle• Purged clutter• Systematized belongings in accordance with client roadmap• Digitized physical media (VHS, photos, etc)• Provided maintainable storage solutions for clients to avoid rebounding

• Digitized physical media, converting home videos, photos, and documents into more future-proof digital files.• Guided clients through the process of organizing their digital lives.• Created clear, maintainable organizational file systems for customers to take control of digital media.• Optimized clients’ physical spaces and workflows.

• Earned over 13M views with 25k subscribers • Created, wrote, filmed, and edited informative, entertaining, and approachable music lessons. • Delivered content to a worldwide audience and responded to their feedback, changing my strategies and behaviors accordingly.• Analyzed audience and demographic trends.• Balanced lessons for beginners and advanced students. • Taught specific, intricate songs as well as generalized lessons.• Received views from every country in the world.

• Curated and programmed the content on the Apps tab of the iOS App Store, garnering over 400 million views per month. • Pitched and composed editorial stories on the daily Today tab, lighting up brainstorming rooms with conversation around my ideas. • Worked interdepartmentally and communicated with worldwide editors to coordinate geo-specific programs. • Coordinated with Senior Directors and VP to align on company vision. • Programmed collections of apps to tell a story or help users accomplish a goal. • Meticulously tested apps for quality, featuring content with a focus on global appeal.

• Wrote and facilitated educational workshops for 5 years, with a 90% all-time customer satisfaction rating. I devised effective and entertaining scripts to teach audiences of all ages how to use technology, encouraging them to play and learn fearlessly. • Piloted spontaneous mini-workshops in the Product Zone to showcase accessories and features. • Scripted, designed, and emceed a successful Business event for 28 attendees. • Produced training materials to elevate the store’s collective knowledge and confidence. • Created intricate, entertaining videos and presentations for all-store meetings. • Facilitated the Hour of Code, making high-level concepts approachable to youth. • Established reputation as engaging and effective storyteller, becoming the go-to choice for presentational settings.

• Streamlined the store's organizational systems to create a faster, more aesthetically pleasing shopping experience.• Consolidated inefficient display methods.• Developed an in-depth knowledge of the movie rental industry, including the intricacies of various partnerships to promote sales• Boosted efficiency through multitasking.