Kyle Sinclair Email & Phone Number

• Restructured employee onboarding, reducing initial training period from 5 days to 3.
• Converted an ad hoc knowledge base into a consistent, simplified library.
• Increased employee retention from 35% to 80%, as measured by 90-day metric.
• Innovated with an incremental pod-based approach to ease new hires into complex procedures.
• Redesigned the call documentation portal into a column-based, streamlined workflow.
• Revamped and consolidated pre-existing training materials.

Tacoma, Washington

• Spearheaded the very first Today at Apple in-store educational sessions, including Photo Walks and Sketch Walks, taking customers outside the store to apply new skills.
• Created an annual campaign to elevate team knowledge through engaging and innovative daily presentations. During this 4-week campaign, the store routinely exceeds its weekly forecasted accessories sales by $20k.
• Developed an educational Health & Fitness educational session that was rolled out company-wide.
• Redesigned the Apple Watch Try-On Experience in-store, doubling customer satisfaction (81% compared to 40% PQ).
• Managed Apple Camp, Field Trips, and Volunteer Events covering a wide array of creative and productivity-related topics for youth, business owners, and educators.
• Filmed, wrote, and edited entertaining and educational short films for store meetings

Tacoma, Washington, United States

• Leveraged Apple’s LMS to track interdepartmental training module completion.
• Oversaw the onboarding of new hires – trained 86% of the sales team for the 2021 launch season
• Reduced onboarding time by 3 days by writing interactive ebooks that streamlined trainings.
• Wrote a gamified curriculum for employee training, adding RPG concepts and competitive elements to personal development.
• Guided my entire team through a set of 5-hour trainings with a tight deadline with no strain on normal business operations. I was the only Training Lead in the Pacific Northwest to complete this task on time.
• Drove product knowledge by identifying colleagues' areas of opportunity and leading improvised training sessions.

Tacoma, Washington, United States

• Maintained a team-leading customer satisfaction rating of 80-100%
• Resolved customer tech support issues via 2-3 concurrent chat conversations.
• Wrote solutions with a consistent, high-quality voice, translating complex concepts into approachable troubleshooting steps.
• Worked independently and exceeded every role metric without supervision.
• Streamlined support workflow and customer journey through customizable macros.

Tacoma, WA

• Consulted with clients to align on their organization goals
• Established a roadmap to attain that lifestyle
• Purged clutter
• Systematized belongings in accordance with client roadmap
• Digitized physical media (VHS, photos, etc)
• Provided maintainable storage solutions for clients to avoid rebounding

Tacoma

• Digitized physical media, converting home videos, photos, and documents into more future-proof digital files.
• Guided clients through the process of organizing their digital lives.
• Created clear, maintainable organizational file systems for customers to take control of digital media.
• Optimized clients’ physical spaces and workflows.

Tacoma, WA

• Earned over 13M views with 25k subscribers
• Created, wrote, filmed, and edited informative, entertaining, and approachable music lessons.
• Delivered content to a worldwide audience and responded to their feedback, changing my strategies and behaviors accordingly.
• Analyzed audience and demographic trends.
• Balanced lessons for beginners and advanced students.
• Taught specific, intricate songs as well as generalized lessons.

Cupertino, CA

• Curated and programmed the content on the Apps tab of the iOS App Store, garnering over 400 million views per month.
• Pitched and composed editorial stories on the daily Today tab, lighting up brainstorming rooms with conversation around my ideas.
• Worked interdepartmentally and communicated with worldwide editors to coordinate geo-specific programs.
• Coordinated with Senior Directors and VP to align on company vision.
• Programmed collections of apps to tell a story or help users accomplish a goal.
• Meticulously tested apps for quality, featuring content with a focus on global appeal.

Tacoma Mall

• Wrote and facilitated educational workshops for 5 years, with a 90% all-time customer satisfaction rating. I devised effective and entertaining scripts to teach audiences of all ages how to use technology, encouraging.
• Piloted spontaneous mini-workshops in the Product Zone to showcase accessories and features.
• Scripted, designed, and emceed a successful Business event for 28 attendees.
• Produced training materials to elevate the store’s collective knowledge and confidence.
• Created intricate, entertaining videos and presentations for all-store meetings.
• Facilitated the Hour of Code, making high-level concepts approachable to youth.

Pasadena, California, United States

• Streamlined the store's organizational systems to create a faster, more aesthetically pleasing shopping experience.
• Consolidated inefficient display methods.
• Developed an in-depth knowledge of the movie rental industry, including the intricacies of various partnerships to promote sales
• Boosted efficiency through multitasking.

Bachelor Of Arts (Ba), Religion & Psychology

Activities and Societies: Alpha Psi Omega, PLU Theologians Society, PLUtonic

High School Diploma

Activities and Societies: Theatre, Lancer Television, Lance Newspaper Delivered Commencement Address Editor-in-Chief of The Lance student.