Mugenyi Ismail Junior Email & Phone Number

Mbarara, Western Region, Ug

Kampala, Central Region, Uganda

As an IT Support Engineer, I am responsible for providing technical support and assistance to users in an organization. My primary role is to ensure the proper functioning of computer systems, networks, and software systems. Here is a brief job description of what I do:Troubleshooting: I resolve hardware, software, and network problems reported by users through various channels (phone, email, or in person). This involves identifying the root causes of problems and implementing effective solutions.Help Desk Support: Answer user questions, provide guidance, and provide step-by-step instructions on technical issues. This may include remote support or on-site visits to resolve complex issues.System Maintenance: Perform regular system maintenance, including software updates, patches, and system backups. Monitor system performance, identify potential issues, and implement preventative measures.User Account Management: Create and maintain user accounts, grant access permissions, and ensure appropriate security measures. This may include password resets, user provisioning, and access control.Hardware and Software Installation: Install, configure, and maintain computer hardware, peripherals, and software applications. This includes troubleshooting during installation and ensuring product compatibility.Network Support: Assist with network connectivity issues, troubleshoot network devices, and configure network configuration. This can include setting up and managing network infrastructure such as routers, switches and firewalls.That is just a brief description of what I do as an Information Support Engineer

Mbarara, Uganda

Broadband InstallationsNetwork performance profilingCustomer supportWireless and Wired network

Kampala

o Online/Onsite based computer supporto PC troubleshooting and repair o Networkingo Data backup and basic digital forensics o Computer training in IT ESSENTIALSo Proficient with Windows and Mac Osx Operating platforms o All office equipment troubleshootingo Online Client Supporto Overseeing the general performance of all computers and the networko Carried out all electronics equipment repairs and maintenanceo Maintenance of the company websiteo Social media site management

Entebbe, Uganda

Mogadishu, Somalia

Kampala

o Installing Operating and security systemso Part time computer trainingo General PC repairs

Kampala

o Provided assistance to computer users via telephone and e-mailo Consulted with Training Coordinator to design and offer training sessions o Actively tracked and followed up on trouble tickets

Provide full network support