Stephen St. Clair Email & Phone Number

• Develop and maintain customer relationships by supporting issue resolution and managing deliverables.
• Troubleshoot and diagnose customer inquiries to remediate issues.
• Provide feature requests with detailed requirements for software developers to increase customer satisfaction.

Dallas, Texas, United States

• Train repair technicians in diagnostic and repair techniques.
• Lead team to increase productivity by 50% to meet increasing KPIs.
• Perform advanced troubleshooting utilizing tools including bash scripting.

• Prepare and deliver strategic sales presentations to school administrators to drive sales.
• Build and maintain proficiency in products and services to better address customer needs.

Mckinney, Texas

• Foster a customer-obsessed culture to ensure delivery of products and services in a timely manner, increasing customer satisfaction and driving sales.
• Manage team responsible for customer service, inventory management, and order fulfillment.
• Transition branch from a retail model into an order fulfillment center model.

Mckinney, Texas

• Utilize a customer-obsessed mindset to build customer relationships.
• Grew sales on what was a stagnant book of business from $6k a month to $18k a month within a year.

• Verify the country of origin, quantity, and part number of every item that is destined for another country.
• Prepare weekly shipments to Brazil and other central and South American countries.

Associate Of Science - As, Cybersecurity, 3.8

Philosophy

General Studies