Manage IT projects and follow up.Responsible for the daily management, support, and maintenance of the core business applications SAP Retail S4HANA 2020 on-premises.Gather business requirements and perform new process testing.Monitor and resolve user issues within SAP SD, MM, and FICO modules (Master data, Purchase, Stock transfer, and sales transactions).Monitor Idocs for day-to-day sales transactions, promotions, and tender postings in SAP S4HANA.Support and monitor integration with e-Commerce, SAP CCO POS using SAP CPI.Support integration with third-party systems, including POWER BI.Perform application and system reviews and analysis.Conduct knowledge transfer and training of end-users, sharing best practices.Ensure Business Process documentation and End User Manuals are up to date, properly maintained, and available to all. Also, prepare documents for audit purposes.Conduct demos for stakeholders on SAP/Non-SAP products suitable for business processes, providing value addition to current operations.Act as an active core team member during the end-to-end implementation of S/4 HANA 2020 on-premises.Knowledgeable in configuring enterprise structure, defining and assigning Organizational units.Understanding of customer master, material master, CMIR, and condition master.Proficient in consignment, third-party business processes, individual purchase order, and stock transport order process.Knowledgeable in configuring Sales document types, Item categories, Schedule line Categories, shipping point determination, item category determination, and schedule line category determination.Configure Condition Types, Condition Tables, and Access Sequences. Determine and Maintain Pricing Procedure, Create Condition Records, and perform Special Pricing Functions such as Condition Exclusion and Analysis of Pricing.Sound knowledge of order-to-cash process, sales document processing, delivery, and invoices.

Configuration, installation and troubleshooting POS application, SQL server and Hardware’s for Retails stores.Managing ERP system Microsoft Dynamic AX 2009 and 2012 (Checking Replication, sales updates, price updates, staff access).Handling IT projects and follow up.Conduct software and Hardware Evaluation.Deal with Hardware, software and infra structure Vendors.Conducting Technical Training for the staff.Support handheld devices.Support VAN sale application and devices.

Troubleshoot software related issues.Application support.Support staff to resolve application related issues.Uploading Policies on RTA system and solving related issues.

Network Engineer Maintaining 99.9% uptime of the Sify Internet Nodes in all Kerala.Support NOC Operations 24/7.Monitor and troubleshoot.Design and implementation of new wireless base stations.Co-ordination with Telecom for Stream Commissioning, Internet related problems, Updating & Maintaining of relevant Documents.